Home Care Service Coordinator (Scheduler)

addus; Medford (OR); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Monthly Bonus

Daily Pay Option

Continued Education

PTO Plan

Retirement Planning

Life Insurance

Employee discounts

Job summary

Addus HomeCare in Medford, OR is seeking a Service Coordinator to schedule caregivers, supervise in-home staff, and manage client updates. The role involves ensuring care plans are followed, coordinating coverage, and maintaining service quality in a fast-paced environment.

The ideal candidate will have 3–5 years of industry experience, strong communication and organizational skills, and a valid driver's license to perform in-home supervisory visits.

Qualifications

• 3 to 5 years of industry experience required.
• Must have high school diploma or equivalent.
• Interpersonal, organizational and communication skills.
• Computer skills including Microsoft Word and Excel.
• Must have DL to complete in-home supervisory visits.

Responsibilities

• Creates work schedules by entering schedules into the system and manages changes.
• Provides alternate coverage to ensure the client’s care plan is followed.
• Contacts care providers and clients to provide service updates.
• Conducts monthly client wellness calls and home visits as required.
• Supervises direct service employees by setting attendance, performance and conduct expectations.
• Maintains a professional, neat and orderly branch environment.
• Maintains confidentiality due to sensitive information.
• Follows all regulations (MCO, Medicare, Medicaid, HIPAA) and company policies.
• Handles telephones, assists staff and greets visitors.
• Performs filing, scanning, data entry and reports.

Skills

Scheduling

Communication

Organization

DL (Driver's license)

MS Word/Excel

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Ready to make a real impact? Join Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home!

We’re looking for a driven, organized, and compassionate Service Coordinator to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. You’ll be the go-to problem solver—juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. If you thrive in a fast-paced environment and love making a difference, this is your moment!

Hours: Full Time Monday thru Friday 8.00am to 5.00pm with a 1 hour lunch break Evenings as needed Weekends as needed

Location: Addus HomeCare 1240 N. Riverside Medford, OR 97501

Position Summary: Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred.

At Addus we offer our team the best:

• Medical, Dental and Vision Benefits
• Monthly Bonus
• Daily Pay Option
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties:

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates
• Conducts monthly client wellness calls and conducts home visits as required
• Provides thorough, complete follow-through on escalated client complaints and theft claims
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines
• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Answering telephones
• Assisting staff
• Greeting visitors
• Filing/scanning and preparing report
• File reviews
• Data Entry
• Special projects

Position Requirements & Competencies:

• Must have high school diploma or equivalent.
• 3 to 5 years of Industry experience required
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
• Must have DL to complete in home supervisory visits

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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