Home Care Service Coordinator (Bilingual) - Hobbs Area

Ambercare; Carlsbad (NM); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Monthly bonus

Daily pay

PTO

Retirement plan

Life insurance

Job summary

Ambercare in Carlsbad, NM seeks a driven Service Coordinator to lead scheduling caregivers, ensure top-quality service, and support field staff. You will handle client updates, maintain care plans, and step in to keep operations on track.

The role requires strong interpersonal, organizational, and communication skills, high school diploma, and at least four years of office experience. You’ll work Monday–Friday 8am–5pm with on-call weekends; the position offers benefits and career growth.

Qualifications

• High school diploma or equivalent required.
• 4 years of office experience required.
• Strong interpersonal, organizational and communication skills.

Responsibilities

• Creates work schedules by entering schedules into the system and manages changes due to client requests, illness, vacation, or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and services are not interrupted.
• Contacts care providers and clients to provide service updates and conducts monthly wellness calls and home visits as required.
• Supervises direct service employees by setting attendance, performance, and conduct expectations and enforcing policies.
• Ensures the branch environment is professional and maintains confidentiality of sensitive information.

Skills

Interpersonal skills

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Scheduling program

Job description

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Ready to make a real impact? JoinAmbercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home!

We’re looking for a driven, organized, and compassionate Service Coordinator to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. You’ll be the go-to problem solver—juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. If you thrive in a fast-paced environment and love making a difference, this is your moment!

Hours: Monday thru Friday - 8am to 5pm - 1 Hour lunch and rotation on call weekends.

At Addus we offer our team the best:

• Medical, Dental and Vision Benefits
• Monthly Bonus
• Daily Pay
• PTO Plan
• Retirement Planning
• Life Insurance
• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates
• Conducts monthly client wellness calls and conducts home visits as required
• Provides thorough, complete follow-through on escalated client complaints and theft claims
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines
• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Must have high school diploma or equivalent.
• 4 years of office experience
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
• Must have reliable transportation and a valid DL for travel to home visits monthly and some marketing

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.