Home Care Service Coordinator

Addus HomeCare; Longview (WA); In loco; USD 33.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental and Vision

Monthly Bonus

Daily Pay Option

PTO Plan

Retirement Planning

Life Insurance

Mileage Reimbursement

Descrizione del lavoro

Addus HomeCare in the United States is seeking a Service Coordinator to lead scheduling of caregivers, ensure top‑quality in‑home services, and support field staff. You will manage client updates and keep care plans on track in a fast‑paced environment.

This role emphasizes organization, problem solving, and strong communication. The schedule is Monday–Friday 8 am–5 pm with on‑call weekends; pay is $24/hour with monthly bonus eligibility, and benefits include health plans and PTO.

Competenze

• 1–2 years of industry experience required.
• HCA certification preferred but not required.
• Must have reliable transportation.
• Computer skills include Microsoft Word, Excel, and scheduling software.
• Interpersonal, organizational and communication skills.

Mansioni

• Creates work schedules by entering schedules into the system and manages client schedule changes.
• Provides alternate coverage to ensure care plans are followed.
• Contacts care providers and clients to share service updates.
• Conducts monthly wellness calls and home visits as required.
• Handles escalated client complaints and theft claims.
• Supervises direct service staff and enforces company policies.
• Ensures a professional open environment in the branch.
• Maintains confidentiality and adheres to privacy standards.
• Maintains regular, predictable attendance and flexibility.
• Follows MCO, Medicare, Medicaid, and HIPAA regulations.
• Abides by all company regulations and standards.

Conoscenze

Scheduling

Care coordination

Communication

Organizational skills

Problem solving

Interpersonal skills

Formazione

High school diploma or equivalent

HCA certification preferred but not required

Strumenti

Microsoft Word

Microsoft Excel

Scheduling software

Descrizione del lavoro

Career Opportunities with Addus HomeCare

A great place to work.

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

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Ready to make a real impact? Join Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home!

We’re looking for a driven, organized, and compassionate Service Coordinator to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. You’ll be the go-to problem solver—juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. If you thrive in a fast-paced environment and love making a difference, this is your moment!

Hours: Full Time - Monday through Friday 8 am to 5 pm one hour lunch, Rotating on call weekends

Pay: $24.00 (With Monthly Bonus Eligibility)

At Addus we offer our team the best:

• Medical, Dental and Vision Benefits
• Monthly Bonus
• Daily Pay Option
• PTO Plan
• Retirement Planning
• Life Insurance
• Mileage Reimbursement

Position Summary: Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred.

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates
• Conducts monthly client wellness calls and conducts home visits as required
• Provides thorough, complete follow-through on escalated client complaints and theft claims
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines
• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Must have high school diploma or equivalent.
• 1 to 2 years of Industry experience required
• HCA certification preferred but not necessary
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
• Must have reliable transportation.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.