Home Care Service Coordinator

CONSUMER DIRECTED SERVICES INC.; Espanola (NM); On-site; USD 42,000 - 65,000; Full time

Job summary

CONSUMER DIRECTED SERVICES INC. in Espanola, NM is seeking a caregiver supervisor to coordinate caregiver schedules and client services in-home, ensuring high-quality care and regulatory compliance.

The role includes wellness calls and home visits, addressing escalated issues, supervising direct service staff, and ensuring care plans meet regulatory requirements while traveling locally for supervisory visits.

Strong organizational and communication skills are essential to succeed in this role.

Qualifications

• Experience coordinating caregiver schedules and client services.
• Ability to supervise direct service staff and ensure high care standards.
• Knowledge of care planning and regulatory requirements.
• Willingness to travel for supervisory visits.

Responsibilities

• Arrange caregiver coverage and communicate with clients and staff regarding updates.
• Conduct wellness calls and home visits to monitor service quality.
• Address escalated complaints and resolve issues promptly.
• Supervise direct service employees to maintain high standards of care.
• Ensure care plans and regulatory requirements are consistently followed.

Skills

Strong organizational skills

Staff supervision

Care planning & regulatory compliance

Willingness to travel locally

Job description

Role Overview: Coordinate caregiver schedules and client services for an in-home care agency, ensuring quality care delivery and regulatory compliance.

Key Responsibilities

• Arrange caregiver coverage and communicate with clients and staff regarding updates.
• Conduct wellness calls and home visits to monitor service quality.
• Address escalated complaints and resolve issues promptly.
• Supervise direct service employees to maintain high standards of care.
• Ensure care plans and regulatory requirements are consistently followed.

Qualifications & Skills

• Strong organizational and communication skills.
• Ability to supervise and support care staff effectively.
• Knowledge of care planning, regulation adherence, and client service standards.
• Willingness to travel locally for supervisory visits.