Home Care Scheduling Coordinator- Marlborough

Guardian Angel Senior Services; Marlborough (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Guardian Angel Senior Services is seeking a Scheduling Coordinator to support our in-home caregivers and meet company needs with meticulous clerical work and project support.

The role emphasizes scheduling, client data management, and responsive communication with caregivers and clients to ensure optimal service delivery and account growth.

Qualifications

• Strong analytical, detail-oriented, organizational, and problem solving skills are required.
• Strong written and verbal communication skills; ability to manage multiple projects with deadlines and multitask.

Responsibilities

• Schedule caregivers with clients and communicate changes and updates to all necessary parties.
• Collect and input client information to match and deploy caregivers efficiently.
• Enter new Clients in Generations as needed.
• Provide assistance to team members and respond promptly to last-minute calls.
• Coordinate communication with caregivers among team members.
• Update caregiver availability and information; work with caregivers to create optimum schedules.
• Contact caregivers on alerts, investigate delays, document, and notify management as needed.
• Act as liaison between clients, direct care workers and management.
• Manage and grow assigned client accounts and participate in quality improvement.
• Ensure compliance with company policies and procedures.
• Solve problems and escalate issues to management.
• Organize schedules in coordination with client and caregiver needs and perform clerical duties.
• Maintain and update attendance records.
• Participate in telephony verifications and on-call rotations.
• Cover shifts with clients when needed.
• Double check schedule accuracy for payroll and billing by deadlines.
• Perform other related duties as assigned.

Skills

Analytical skills

Attention to detail

Organizational skills

Problem-solving

Communication skills

Multitasking

Deadline management

Job description

The Guardian Angel Senior Services is looking for the Scheduling coordinator to support our In‑home caregivers & company needs. This job provides the needed support to manage clerical duties & projects associated with the position. Also, it includes tasks to grow & manage accounts through excellent customer services & attention to details. Previous caregiving experience is preferred!

Responsibilities

• Schedule caregivers with clients and communicate changes and updates to all necessary parties.
• Collect and input pertinent client information in order to most efficiently match and deploy caregivers.
• Enter new Clients in Generations as needed.
• Provide assistance to team members as needed and respond urgently to last minute call outs.
• Coordinate communication with caregivers among team members.
• Update Caregiver availability and information and communicate appropriately to team. Work with caregivers to create optimum schedules.
• Call Caregivers on Alerts, investigate why late, document, and notify manager as needed
• Act as liaison between clients, direct care workers and management.
• Manage and grow assigned Client Accounts and participate in Quality Improvement.
• Work with management to ensure compliance with all company policies and procedures.
• Problem solving and direct escalated issues to management
• To organize schedules in coordination with the needs of clients and caregivers and perform diversified clerical duties.
• Maintain and update employee attendance records as needed.
• Participate in confirming and verifying Telephony daily, noting and escalating repeat offenders to manager.
• Participate in On‑call rotation.
• Cover shifts with clients when needed.
• Double check schedule accuracy for payroll and billing by deadlines.
• Perform other related duties as assigned.

Job Requirements

• Strong analytical, detail-orientation, organizational, and problem‑solving skills
• Strong written and verbal communication skills, be able to manage multiple projects with deadlines, prioritize and re-prioritize and multi‑task.
• Ability to work under tight deadlines, manage crises and take on additional tasks with short notice