Home Care Scheduler - Full-Time

Guardian Angel Senior Services, Inc.; Worcester (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

401(k)

Health Insurance

Wellness Time

Travel time between clients

Referral bonus

Free training

Growth opportunities

Supportive team

Job summary

Guardian Angel Senior Services in Worcester, MA is hiring a Home Care Scheduler to manage caregiver schedules and client assignments. This full-time role requires coordinating availability, match-making, and timely communication with clients and caregivers.

The ideal candidate will have scheduling or home care experience, strong organizational and communication skills, and the ability to problem-solve in a fast-paced environment.

Qualifications

• Prior scheduling, staffing, or home care experience preferred.
• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Comfortable making phone calls and communicating with caregivers and clients.
• Ability to problem-solve and stay calm in a fast-paced environment.
• Strong attention to detail.
• Computer proficiency; experience with scheduling software is a plus.
• Dependable, motivated, and able to work well as part of a team.

Responsibilities

• Create and maintain caregiver schedules based on client needs and caregiver availability.
• Match caregivers with clients based on availability, skills, experience, and location.
• Handle caregiver call-outs, schedule changes, and coverage needs.
• Communicate with caregivers regarding their schedules, assignments, and availability.
• Communicate with clients and families regarding scheduling needs and changes.
• Monitor open shifts and work proactively to fill staffing needs.
• Build and maintain strong relationships with caregivers and clients.
• Maintain accurate scheduling records and documentation.
• Work closely with the office and recruiting team to ensure staffing needs are met.
• Help ensure continuity of care for our clients.

Skills

Scheduling experience

Organizational skills

Communication skills

Customer service

Problem-solving

Tools

Scheduling software

Job description

Join Our Team at Guardian Angel Senior Services!

Scheduler

Guardian Angel Senior Services – Worcester, MA

Full-Time | Monday–Friday

Schedule: 8:00 AM – 4:30 PM or 8:30 AM – 5:00 PM

Are you organized, dependable, and great at multitasking? Guardian Angel Senior Services is looking for a Home Care Scheduler to join our team and help ensure our clients receive the care they need when they need it.

If you enjoy problem-solving, working with people, and thrive in a fast-paced environment, we'd love to hear from you!

Why Join Guardian Angel Senior Services?

• Competitive pay based on experience
• 401(k)
• Health Insurance
• Working Advantage
• Wellness Time
• Travel Time Between Clients
• Employee Referral Bonus
• Free Training
• Supportive team environment
• Opportunities for growth and professional development
• Meaningful work that directly impacts the care our clients receive

What You'll Do

• Create and maintain caregiver schedules based on client needs and caregiver availability.
• Match caregivers with clients based on availability, skills, experience, and location.
• Handle caregiver call-outs, schedule changes, and coverage needs.
• Communicate with caregivers regarding their schedules, assignments, and availability.
• Communicate with clients and families regarding scheduling needs and changes.
• Monitor open shifts and work proactively to fill staffing needs.
• Build and maintain strong relationships with caregivers and clients.
• Maintain accurate scheduling records and documentation.
• Work closely with the office and recruiting team to ensure staffing needs are met.
• Help ensure continuity of care for our clients.

What We're Looking For

• Previous scheduling, staffing, or home care experience preferred.
• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Comfortable making phone calls and communicating with caregivers and clients throughout the day.
• Ability to problem-solve and stay calm in a fast-paced environment.
• Strong attention to detail.
• Computer proficiency; experience with scheduling software is a plus.
• Dependable, motivated, and able to work well as part of a team.

Guardian Angel Senior Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.