Home Care Scheduler & Client Care Coordinator

Right at Home West Los Angeles, CA; Santa Monica (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Starting pay $24-$28/hr

Job summary

Right at Home West LA is a licensed Home Care Organization serving clients across the West Los Angeles region. Our close-knit office team is compassionate, dedicated, hard-working, and fun.

We work closely with our hands-on owner in a highly supportive environment where both our clients and caregivers come first. As a Client Care Coordinator/Scheduler, you will act as the primary liaison between our clients, prospective families, and caregivers.

Qualifications

• Must have 6+ months scheduling experience in Home Care or LTC.
• 1+ years office/customer service experience and 6+ months caregiving (CNA preferred).
• Familiar with WellSky or similar scheduling software; MS Office skills.
• HS Diploma/GED required; Bachelor's preferred.

Responsibilities

• Schedule caregivers to client needs in WellSky; update client data and daily changes.
• Conduct intake assessments and update care plans for clients.
• Be main point of contact for care staff; address issues and coach caregivers.
• Manage incoming calls and maintain family communications for satisfaction.
• Verify caregiver clock-ins/outs and update billing records.
• Assist with caregiver recruitment, onboarding, and HR recordkeeping.
• Provide backup coverage during staffing emergencies (up to 30%).

Skills

Scheduling experience

Office/customer service

Caregiving experience

Driver's license

Education

High School Diploma/GED

Bachelor’s degree preferred

Tools

WellSky

Microsoft Office

Job description

Right at Home West LA is a licensed Home Care Organization serving clients across the West Los Angeles region. Our close-knit office team is compassionate, dedicated, hard-working, and fun.

We work closely with our hands-on owner in a highly supportive environment where both our clients and caregivers come first. As a Client Care Coordinator/Scheduler, you will act as the primary liaison between our clients, prospective families, and caregivers.