Home Care Scheduler

Trinity Health At Home; Muskegon (MI); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Low-cost medical, dental and vision

Paid holidays and PTO

Tuition reimbursement up to $5,250

Vendor discounts with major brands

Daily-pay options

Quick interview process

Job summary

Trinity Health At Home – Muskegon is seeking a Scheduler to coordinate patient schedules and clinician continuity across multiple disciplines. The role emphasizes proactive communication with patients and care teams and supports smooth daily operations to deliver care at the right time.

The Scheduler will manage daily schedules, confirm admission visits within 48 hours, and collaborate with clinical managers to secure coverage during illnesses and absences.

Qualifications

• High School Diploma or GED; Associate’s degree preferred.
• Healthcare experience preferred; 1–2 years scheduling in a healthcare setting highly preferred.
• Understanding of medical terminology.
• Strong communication skills with internal and external customers.
• Ability to type 50 wpm; proficiency in Microsoft Outlook, Excel, and Word.
• Working knowledge of standard office equipment.
• Commitment to mission, vision, values, ethics, and compliance standards.

Responsibilities

• Schedule Home Health visits by matching client needs with clinicians who have the appropriate competencies.
• Follow established policies and procedures to ensure scheduling accuracy, efficiency, and continuity of care.
• Develop and maintain daily schedules for all clinical disciplines, striving to limit clinician variation within each patient episode.
• Conduct initial Welcome calls to confirm client details and schedule admission visits within 48 hours.
• Communicate promptly with clients regarding delays in physician‑ordered services.
• Assign initial and ongoing visits, support clinician workflow tasks, and prioritize end‑of‑day completion of all assignments.
• Collaborate with clinical managers to secure coverage for illnesses, vacations, and unplanned staff absences.
• Review daily scheduling reports and take appropriate follow‑up actions.
• Maintain accurate documentation in accordance with TIOC Standards.
• Provide weekend and holiday coverage on a rotating basis and support national scheduling initiatives.
• Respond quickly and professionally to staff requests while upholding Trinity Health’s Integrity Program, Code of Ethics, and regulatory requirements.
• Perform additional duties as assigned by the Scheduling Supervisor or Manager.

Skills

Communication

Typing 50 wpm

Medical terminology

Customer service

Integrity/Ethics

Education

High School Diploma or GED

Associate’s degree preferred

Tools

Outlook

Excel

Word

Office equipment

Job description

Employment Type:Full timeShift:Description:

Schedule:

Monday - Wednesday 8am - 5pm

Weekends - Saturday & Sunday 8am - 5pm

Position Purpose

The Scheduler plays a vital role in supporting timely, compassionate Home Health care services. In this position, you will coordinate patient schedules with a focus on clinician continuity, ensuring that each individual receives care from the most appropriately skilled team members. You will use sound judgment to manage scheduling and rescheduling needs, communicate proactively with patients and care teams, and support smooth daily operations across multiple disciplines and locations. Your work helps ensure patients receive the right care at the right time—aligned with our mission of serving with dignity and respect.

What You Will Do

• Schedule Home Health visits by matching client needs with clinicians who have the appropriate competencies.

• Follow established policies and procedures to ensure scheduling accuracy, efficiency, and continuity of care.

• Develop and maintain daily schedules for all clinical disciplines, striving to limit clinician variation within each patient episode.

• Conduct initial Welcome calls to confirm client details and schedule admission visits within 48 hours.

• Communicate promptly with clients regarding delays in physician‑ordered services.

• Assign initial and ongoing visits, support clinician workflow tasks, and prioritize end‑of‑day completion of all assignments.

• Collaborate with clinical managers to secure coverage for illnesses, vacations, and unplanned staff absences.

• Review daily scheduling reports and take appropriate follow‑up actions.

• Maintain accurate documentation in accordance with TIOC Standards.

• Provide weekend and holiday coverage on a rotating basis and support national scheduling initiatives.

• Respond quickly and professionally to staff requests while upholding Trinity Health’s Integrity Program, Code of Ethics, and regulatory requirements.

• Perform additional duties as assigned by the Scheduling Supervisor or Manager.

Position Highlights & Benefits:

• Day 1 Benefits - Low cost medical, dental and vision insurance plans. Enjoy lower cost medical services when you visit facilities within the Trinity Health network.

• Paid holidays and generous Paid Time Off (PTO)

• Up to $5,250 in tuition reimbursement annually!

• Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!

• Daily-pay options

• Fast response interview times and job offers!

Minimum Qualifications

• High School Diploma or GED required; Associate’s degree preferred.

• Healthcare experience preferred; 1–2 years scheduling in a healthcare setting highly preferred.

• Understanding of medical terminology.

• Strong communication skills with internal and external customers.

• Ability to type 50 wpm; proficiency in Microsoft Outlook, Excel, and Word.

• Working knowledge of standard office equipment.

• Commitment to mission, vision, values, ethics, and compliance standards.

About Trinity Health At Home – Muskegon (Michigan)

Join one of America’s best home health agencies.

Trinity Health At Home – Muskegon is a trusted member of Trinity Health At Home, a national home care, hospice and palliative care organization serving communities across 11 states.

As a faith-based, not‑for‑profit agency, we are committed to caring for patients and families in the place they feel most comfortable—at home. Our services include skilled nursing, physical, occupational and speech therapy and medical social work.

We are:

Medicare‑Certified

Joint Commission Accredited

One of U.S. News Best Home Health Agencies 2026

Learn more at TrinityHealthAtHome.org/Michigan.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.