Home Care Operations Manager

Addus HomeCare, Inc.; Chicago (IL); On-site; USD 70,000 - 95,000; Full time

Job summary

Addus HomeCare, Inc. is seeking a hands-on Operations Manager to oversee daily operations and administrative functions, including recruitment, orientation, training and retention of branch and office staff, to meet and exceed the monthly census.

The role requires 2+ years of supervisory/management experience and 3–5 years in healthcare, with a Bachelor's degree preferred. Schedule is M-F, 8 to 5, on-site, with travel to service areas as needed.

Qualifications

• Bachelor's degree preferred in healthcare administration or related field.
• 3–5 years' experience in health care; home care/home health/ private duty preferred.
• 2+ years of supervisory/management experience.
• Demonstrated ability to drive census and revenue growth and manage staff training.

Responsibilities

• Oversee branch operations to ensure compliance with company and contractual requirements.
• Assist census and revenue growth by delivering effective service delivery of care plans.
• Lead recruitment, orientation, training and retention of branch and office staff.
• Provide direction to ensure workers' compensation/unemployment claims are reported and handled properly.
• Facilitate team meetings and evaluate staff performance with ongoing training.
• Maintain relationships with referral sources and participate in community outreach.
• Develop processes to ensure services are delivered as authorized.
• Prepare and present weekly/monthly progress reports to Agency/Regional Directors.
• Troubleshoot customer concerns and manage payroll and billing as needed.

Skills

Supervisory experience

Healthcare operations

Recruitment & training

Budgeting & reporting

Education

Bachelor's degree preferred

Tools

MS Office

HRIS

Excel

PowerPoint

Job description

Position Summary: This position will oversee and manage the daily operations and administrative functions, including recruitment, orientation, training and retention of branch and office support staff in order to meet and exceed the monthly budgeted census.

Schedule: M-F 8 to 5

Essential Duties:

• Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements.
• Assists in census and revenue growth by executing effective service delivery of care plans.
• Helps recruitment, orientation, training and retention of branch and office support staff.
• Provides direction and guidance to branch and administrative employees to ensure workers compensation, and unemployment claims are reported and handled appropriately.
• Facilitates team meetings as needed.
• Evaluates skills of the administrative staff annually and conduct additional training and counseling as needed.
• Maintains relationships with all referral sources and conduct community outreach and/or attend employee recruitment events.
• Develops and executes processes to ensure clients are receiving services as authorized.
• Prepares and presents weekly/monthly progress reports to Agency Director and Regional Director.
• Troubleshoots and resolve customers' concerns and grievances.
• Processes payroll and billing as needed.

Position Requirements & Competencies:

• Bachelor's Degree preferred.
• 3 -5 years' experience in health care; some experience in home care, home health, or private duty is preferred.
• 2+ years of supervisory/management experience.
• Demonstrated ability to drive census/revenue growth and develop business.
• Experience conducting training sessions, and/or meetings with administrative and direct service staff in group settings or individually.
• Must have experience with compliance/audits.
• Computer proficiency - MS Office and HRIS. Must have skills with excel, power point, word, et al/technically sound.
• Experience with financials plus but not required.
• Experience managing/increasing census.
• Organizational skills and ability to meet deadlines in a fast paced environment.
• Must have valid driver license, auto insurance, reliable personal vehicle, and ability to travel to the branch's service area.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.