Home Care Liaison - Account Executive

Extended Family Home Care LLC.; Dover (NH); On-site; USD 85,000 - 100,000; Full time

Job summary

HouseWorks, LLC in Dover, NH is seeking an Account Executive to lead business development and account management across our New Hampshire territory. You will drive revenue by acquiring new clients, expanding market share, and nurturing relationships with Hospitals, Clinics, and home care partners.

The role requires proactive sales, CRM discipline, and collaboration with intake and care teams to streamline admissions and service delivery.

Qualifications

• 2–3 years of measured success in Sales and Marketing or private pay healthcare role.
• Preferred experience in Home Health, Home Care or Hospice.
• A bachelor’s degree or equivalent experience.
• Experience working with a CRM system.
• A self-starter with a strong work ethic and a desire to succeed.
• Strong verbal and written communication skills.
• A sense of urgency to convert leads and solve complex problems.
• Ability to collaborate effectively with internal and external stakeholders.
• Valid driver’s license and reliable transportation.

Responsibilities

• Conduct all aspects of the sales process from prospecting to strategic account management.
• Craft quarterly business plans to align with growth objectives.
• Meet admission targets by achieving new revenue objectives within the territory.
• Demonstrate empathy while understanding client needs and communicating service benefits.
• Maintain all sales activities using CRM software.
• Collaborate with Intake and Case Management to streamline admissions.
• Adhere to sales/marketing strategies and incorporate feedback for improvement.
• Work with management on initiatives focused on customer creation and relationships.
• Monitor competitor activities and market trends to inform decisions.
• Represent the company as a knowledgeable Home Care resource.
• Perform other duties as assigned.

Skills

Sales experience

Healthcare knowledge

CRM experience

Bachelor's degree

Communication skills

Driver's license

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Job Summary:

As the Account Executive, you will play a pivotal role in leading business development and account management efforts in your assigned territory. This role drives revenue growth by acquiring new business, enhancing market share, and fostering client relationships. The role involves comprehensive account development across various healthcare sectors, including Hospitals, Physicians, Post-Acute Agencies, Assisted Living Facilities, Rehabilitation Facilities, and Community-Based Partners. This position requires a proactive approach to sales, strong interpersonal skills, and the ability to navigate complex healthcare landscapes while consistently delivering results.

Essential Duties and Responsibilities:

• Conducting all aspects of the sales process from prospecting to strategic account management, assessing client needs, delivering service presentations, client/family consultations, and ensuring timely follow-up
• Crafting quarterly business plans to align with growth objectives
• Meeting and surpassing admission targets as directed by Senior Leadership by achieving new revenue objectives within assigned territory
• Demonstrating empathy while understanding the needs of potential clients, while effectively communicating the benefits of our non-medical home care services and addressing objections
• Maintain all sales activities using CRM software
• Collaborating daily with Intake and Case Management teams to streamline care coordination and client admissions
• Adhering to established sales and marketing strategies while receiving constructive feedback for continuous enhancement
• Work with sales and marketing management on initiatives focused on customer creation and relationship building
• Monitoring competitor activities and market trends to inform strategic decision-making
• Representing the company as a knowledgeable resource for Home Care services in a professional manner
• Perform other duties as assigned

Qualifications and Skills:

• 2-3 years of measured success in Sales and Marketing or private pay healthcare role
• Preferred experience in Home Health, Home Care or Hospice preferred
• A bachelor’s degree or equivalent experience
• Experience working with a CRM system
• A self-starter with a strong work ethic and a desire to succeed
• Strong verbal and written communication skills
• A sense of urgency to convert leads and solve complex problems
• Ability to collaborate effectively with internal and external stakeholders
• Valid drivers license and reliable transportation

Physical Demands:

• Must remain in stationary position for long periods of time at desk or computer
• Requires occasional standing, sitting, walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking

Work Environment:

• Field/territory based
• Occasional office presence to attend scheduled and required meetings
• Collaboration with territory specific Care Centers

Pay Range:

The hiring range for this position is $85,000–$100,000 annually. Various factors will determine final compensation such as a candidate’s years of relevant work experience, skills, certifications, and location.

EFOFF

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.