Bilingual Community Liaison

HouseWorks; Cranston (RI); On-site; USD 65,000 - 70,000; Full time

Job summary

HouseWorks seeks an Account Executive to lead business development and account management across Rhode Island. You will drive revenue by acquiring new business, expanding market share, and building client relationships with Hospitals, Physicians, Post-Acute Agencies, and more.

The role requires 2-3 years of sales experience in healthcare, bilingual Spanish/English, a bachelor’s degree or equivalent, and CRM proficiency.

Qualifications

• 2-3 years of measured success in Sales and Marketing or private pay healthcare.
• Preferred experience in Home Health, Home Care or Hospice.
• Bilingual in Spanish and English.
• Bachelor’s degree or equivalent experience.
• Experience with CRM systems.

Responsibilities

• Conduct prospecting to strategic account management, assess client needs, present services, consult with clients/families, and follow up.
• Craft quarterly business plans to align with growth objectives.
• Meet and surpass admission targets as directed by Senior Leadership within territory.
• Demonstrate empathy, communicate benefits, and address objections.
• Maintain all sales activities using CRM software.
• Collaborate daily with Intake and Case Management teams to streamline admissions.
• Adhere to sales/marketing strategies and incorporate feedback for improvement.
• Work with sales/marketing on customer creation and relationship initiatives.
• Monitor competitor activities and market trends to inform strategy.
• Represent the company as a knowledgeable resource for Home Care services.
• Perform other duties as assigned.

Skills

Sales experience

CRM proficiency

Bilingual Spanish/English

Strong communication

Self-starter

Education

Bachelor's degree or equivalent experience

Tools

CRM system

Job description

Job Summary

As the Account Executive, you will play a pivotal role in leading business development and account management efforts throughout Rhode Island. This role drives revenue growth by acquiring new business, enhancing market share, and fostering client relationships. The role involves comprehensive account development across various healthcare sectors, including Hospitals, Physicians, Post-Acute Agencies, Assisted Living Facilities, Rehabilitation Facilities, and Community-Based Partners. This position requires a proactive approach to sales, strong interpersonal skills, and the ability to navigate complex healthcare landscapes while consistently delivering results.

Essential Duties and Responsibilities

• Conducting all aspects of the sales process from prospecting to strategic account management, assessing client needs, delivering service presentations, client/family consultations, and ensuring timely follow-up
• Crafting quarterly business plans to align with growth objectives
• Meeting and surpassing admission targets as directed by Senior Leadership by achieving new revenue objectives within assigned territory
• Demonstrating empathy while understanding the needs of potential clients, while effectively communicating the benefits of our non-medical home care services and addressing objections
• Maintain all sales activities using CRM software
• Collaborating daily with Intake and Case Management teams to streamline care coordination and client admissions
• Adhering to established sales and marketing strategies while receiving constructive feedback for continuous enhancement
• Work with sales and marketing management on initiatives focused on customer creation and relationship building
• Monitoring competitor activities and market trends to inform strategic decision-making
• Representing the company as a knowledgeable resource for Home Care services in a professional manner
• Perform other duties as assigned

Qualifications and Skills

• 2-3 years of measured success in Sales and Marketing or private pay healthcare role
• Preferred experience in Home Health, Home Care or Hospice preferred
• Bilingual in Spanish and English
• A bachelor’s degree or equivalent experience
• Experience working with a CRM system
• A self-starter with a strong work ethic and a desire to succeed
• Strong verbal and written communication skills
• A sense of urgency to convert leads and solve complex problems
• Ability to collaborate effectively with internal and external stakeholders
• Valid drivers license and reliable transportation

Physical Demands

• Must remain in stationary position for long periods of time at desk or computer
• Requires occasional standing, sitting, walking; using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; hearing; talking

Work Environment

• Field/territory based
• Occasional office presence to attend scheduled and required meetings
• Collaboration with territory specific Care Center

Compensation

Pay Range:$65,000-70,000
Final compensation will be based on experience, skills, certifications, and location.

HWOFFHI

HouseWorks is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.