Home Care Intake Coordinator - Referrals & Authorizations

Rockaway Home Care; Inwood (NY); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

PTO

Sick Days

Holidays

Job summary

Rockaway Home Care, serving patients through Michigan with a local Inwood Office, seeks an experienced Home Care Intake Specialist to manage referrals, insurance verification, and authorizations from referral to start of care.

You will coordinate with Medicaid/MLTC plans and care teams, review documentation, and ensure timely progress of each case while maintaining accurate records and professional communication with patients and partners.

Qualifications

• 1+ year of home care intake experience is required.
• Strong verbal and written communication skills are essential.
• Excellent organization and attention to detail are required.
• Comfortable using computers and learning new software and systems.

Responsibilities

• Receive, review, and process home care referrals from hospitals, physicians, facilities, community organizations, and other referral sources
• Contact patients and families to explain home care services and collect required information
• Verify patient insurance, eligibility, and coverage
• Review referral information and identify missing or additional documentation
• Coordinate with Medicaid, MLTC plans, insurance providers, and other community resources
• Submit referrals to appropriate plans or resources when enrollment or additional assistance is needed
• Follow up on insurance and service authorizations
• Determine which home care services have been approved
• Ensure required authorizations are obtained before services begin
• Communicate case updates and relevant information to the Coordination Department
• Maintain accurate and timely documentation in internal systems
• Follow up consistently on pending referrals, authorizations, and outstanding information
• Communicate professionally with patients, families, referral partners, insurance representatives, and internal teams
• Help ensure a smooth and timely transition from referral to start of care

Skills

Home care intake

Communication

Organization

Attention to detail

Job description

Rockaway Home Care, serving patients through Michigan with a local Inwood Office, seeks an experienced Home Care Intake Specialist to manage referrals, insurance verification, and authorizations from referral to start of care.

You will coordinate with Medicaid/MLTC plans and care teams, review documentation, and ensure timely progress of each case while maintaining accurate records and professional communication with patients and partners.