Home Care Covering Care Manager

Old Colony Elder Services (OCES); Brockton (MA); Hybrid; USD 30,000 - 43,000; Full time

Benefits offered by this job

35-hour work week

Hybrid work environment

Generous paid time off

Company paid LTD and life insurances

401K plan

Job summary

Old Colony Elder Services (OCES) in Brockton, MA is seeking a Home Care Covering Care Manager to support home care services for consumers. The role involves responding to calls, coordinating care plans, and documenting actions.

The position supports flexibility with hybrid work options. The successful candidate will have at least one year in human services, a related Bachelor’s degree (or higher preferred) and strong communication and computer skills.

Qualifications

• Minimum of one year of experience in the human services field.
• Bachelor's degree in Social Work or related field preferred; Current licensure if appropriate.
• Excellent written and verbal skills; Excellent computer skills.

Responsibilities

• Respond to incoming calls for the designated team and provide coverage for additional teams as needed.
• Take all necessary follow-up actions for uncovered caseloads when calls are received.
• Handle high-priority or urgent calls when ongoing Care Managers are not available.
• Document all actions, communication, and interventions accurately within the appropriate database.
• Participate in development, implementation, and ongoing review of participants' care plan, as assigned.
• Complete calls to providers and follow up actions, including authorizations.
• Conduct ongoing calls to consumers according to departmental needs and direction.
• Potential to complete home visits and related journal entries, as assigned.
• Other duties as assigned.

Skills

Excellent written skills

Excellent verbal skills

Excellent computer skills

Education

Bachelor's degree in Social Work

Current licensure if appropriate

Tools

Microsoft Office Suite

Job description

OCES is growing!

OCES is growing! We are expanding to 11 more towns covering the south shore area, including Quincy, Braintree, Weymouth, etc. OCES supports older adults and individuals with disabilities by providing vital information and coordination of services. By promoting healthy, safe living for our consumers, we hope to allow them to stay active and engaged in their lives and in their own communities for as long as possible.

Our mission: Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community.

We are seeking a Home Care Covering Care Manager to work in our Home Care department to help, evaluate, initiate, and monitor home care services for our consumers.

What You'll Do

• Respond to incoming calls for the designated team and provide coverage for additional teams as needed
• Take all necessary follow- up actions for uncovered caseloads when calls are received
• Handle high-priority or urgent calls when ongoing Care Managers are not available.
• Document all actions, communication, and interventions accurately within the appropriate database.
• Participate in development, implementation, and ongoing review of participants' care plan, as assigned
• Complete calls to providers and follow up actions, including authorizations
• Conduct ongoing calls to consumers according to departmental needs and direction.
• Potential to complete home visits and related journal entries, as assigned
• Other duties as assigned

What You'll Bring

• Your passion for helping others and desire to make a difference.
• Adaptability to be able to change as the needs of consumers or/ programs change
• Minimum of one year of experience in the human services field
• Bachelor/'s degree in Social Work or related field highly preferred; Current licensure if appropriate
• Excellent written and verbal skills.
• Excellent computer skills.
• Proficient with Microsoft Office Suite or related software.

What You'll Get

• The ability to work with an enthusiastic team of like-minded individuals.
• Opportunity to develop professionally in your chosen career.
• Great work/life balance: 35-hour work week with some flexibility; standard M-F workweek; hybrid work environment (home, office, and home visits).
• Exceptional benefits: generous paid time off policies; company paid LTD and life insurances; 401K plan.

OCES is an open, welcoming organization that respects our diversity. We encourage all qualified people to apply!

Salary: $26.69 per hour