Home Care Coordinator - English Mandarin Cantonese

Keen Care Management; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A major home healthcare agency in Queens, New York, is seeking full-time Coordinators to support various departments. Ideal candidates are responsible and detail-oriented, fluent in English and Chinese (Mandarin-Cantonese), with a strong ability to manage patient interactions and scheduling effectively. This role offers competitive hourly pay, benefits, and opportunities for professional growth.

Benefits

401(k)

Health insurance

Paid time off

Qualifications

• English and Chinese (Mandarin-Cantonese) proficiency required.
• Experience with HHA eXchange platform is a plus.

Responsibilities

• Review/verify authorizations and referrals.
• Coordinate with patients for scheduling.
• Handle patient complaints.
• Update/maintain accurate patient records.

Skills

Attention to detail

Communication

Problem Solving

Time Management

Multilingual (English, Mandarin, Cantonese)

Tools

HHA eXchange

Job description

Major Home Healthcare Agency in Queens New York has multiple full time positions for a hardworking warmhearted, detail-oriented, responsible, well-mannered, ambitious, energetic, English-Chinese (Mandarin-Cantonese) tri-lingual individuals to work in various departments.. Responsibilities and Duties include but not limited to:. Coordinator:. - Review/verify authorizations and referrals. - Receive and establish new patient accounts. - Coordinate with patients and HHAs for ideal/optimized schedule match. - Respond to and handle patient complaints. - Update/maintain accurate patient and caregivers record in online platform. - Pre-billing verification. - Incident reporting. - Implement compliance and disciplinary measures and assist in disciplinary actions. - Work as liaison between insurance companies, case managers, patient families. - HHA eXchange platform experience definitely a plus. - Type 30+ WPM preferred. - Proficient in English, Mandarin, Cantonese. Spanish a big plus. - Work Remotely. - No. - **Job Type**: Full-time. - **Pay**: $20.50 - $23.50 per hour. - **Benefits**:. - 401(k). - Health insurance. - Paid time off. . . **Schedule**:. 8 hour shift. **Work Location**: In person

Experience: Not required
Languages: Chinese – Advanced. English – Advanced
Employment: Full-time
Schedule: Monday - Friday 9AM - 5PM
Salary: $20.5 – $23.5 hourly

About Keen Care Management:

Keen Care Management offers business services in accounting, marketing, HR, and project management, with multilingual support in Mandarin, English, and Cantonese, providing reliable and efficient solutions for diverse client needs.