Hotline Paralegal

Legal Services NYC; New York (NY); Remote; USD 60,000 - 105,000; Full time

Job summary

Legal Services NYC is seeking an intake paralegal for their citywide intake hotline. This fully remote role involves responding to low-income individuals seeking legal help. Applicants must possess excellent writing and communication skills, be bilingual in English and Mandarin, and have a strong commitment to social justice.

Qualifications

• Bilingual capacity in English and Mandarin required.
• Ability to interview and identify client's needs quickly.
• Motivated to help communities in need.

Responsibilities

• Answer phones and perform eligibility screening.
• Enter client information into a database.
• Write case notes and provide outside referrals.

Skills

Writing

Interpersonal communication

Organizational skills

Attention to detail

Computer skills

Empathy

Job description

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Legal Services NYC (LSNYC) fights poverty and seeks racial, social and economic justice for low-income New Yorkers. For over 50 years, we have challenged systemic injustices that trap people in poverty and provided legal services that help our clients meet basic needs for housing, income and economic security, family and immigration stability, education, and health care. LSNYC is the largest civil legal services provider in the country; our staff of more than 600 people in neighborhood-based offices and outreach sites across all five boroughs helps hundreds of thousands of New Yorkers annually. We partner with scores of community-based and client-run organizations, elected officials, public agencies, pro bono lawyers, and the courts to maximize our effectiveness. Our work fights discrimination and helps to achieve equity for all low-income New Yorkers.

LSNYC employees have numerous opportunities for growth and professional development, including access to our internal Justice Learning Center, which provides opportunities to earn free CLEs and gain experience as a trainer.

Legal Services NYC seeks one intake paralegal to staff the Access Line, our citywide intake hotline. Access Line paralegals perform an essential role in our agency. The team serves as an important front line for our work and responds in real time to low-income individuals and families seeking legal help. Access Line paralegal duties include answering phones, performing eligibility screening, entering client information into a database, writing case notes, giving advice under the supervision of an attorney, scheduling appointments, sending appointment letters and follow-up information to clients, and providing outside referrals. Access Line paralegals may also be asked to perform off-site intake outside of regular business hours. Access Line paralegals can expect to work closely with supervising attorneys and will have the opportunity to learn about many different legal practice areas. This is a fully remote position.

Qualifications include:

• Excellent, consistent writing and interpersonal communication skills- especially the ability to interview and identify a client's needs quickly and accurately, while actively listening with empathy and curiosity;
• Excellent communication habits that are consistently prompt and responsive;
• Excellent organizational skills particularly regarding prioritizing and following through on tasks;
• Thrives in a fast-paced, highly structured, high volume work environment while maintaining quality standards;
• Consistent ability to pay close attention to detail and follow directions: both written and oral;
• Excellent, consistent computer skills – including case management software, Word, and email – and comfort with learning new programs;
• Motivation and enthusiasm for helping communities in need, and ability to work with people from a range of backgrounds – including low-income clients and LSNYC staff;
• Capacity to work both individually and in a team, using a solution-oriented approach;
• Track record of active support for diversity, equity and inclusion, and a personal approach that values the individual and respects differences of race, ethnicity, age, gender identity and expression, sexual orientation, religion, ability, and socio-economic circumstance;
• Bilingual capacity in English and Mandarin are required.
  
  

Applicants must send a cover letter, resume, and two writing samples. Application deadline is July 25, 2025. Please, no telephone calls. As fluency in Mandarin is required, a language test will be administered.

This is a fully remote position.

Dependent on work history and experience.

Salary Range

$60,000—$104,821 USD

All employees are strongly encouraged to continue to receive and maintain up-to-date COVID vaccinations unless they are unable to for medical or religious reasons.

Legal Services NYC is an equal opportunity employer. People of color, women, people with disabilities, people over 40, and gay, lesbian, bisexual, and transgender people are strongly encouraged to apply.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal

• Industries

  Legal Services

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