Home Care Coordinator

Rehoboth Elderly Care And Companionship; Baldwin (NY); On-site; USD 34,440 - 35,817; Full time

Job summary

Rehoboth Elderly Care And Companionship in Baldwin, NY is seeking a Full-Time Home Care Coordinator / Scheduler to manage and optimize scheduling for elderly clients. This role acts as the hub between clients, caregivers, and management to ensure timely, appropriate care.

The ideal candidate is organized, compassionate, and thrives in a fast-paced environment where delivering the right care at the right time matters to families and seniors.

Qualifications

• Coordinate and schedule home care services for elderly clients.
• Organized and compassionate; thrive in a fast-paced environment.
• Ensure clients receive the right care from the right caregiver at the right time.

Responsibilities

• Build, manage, and maintain caregiver schedules for full and timely coverage.
• Match caregivers to clients based on skills, personality, availability, and proximity.
• Fill open shifts due to call-outs or emergencies and communicate changes promptly.
• Coordinate transportation needs and travel routes for caregivers as required.
• Serve as primary contact for clients and families regarding scheduling and care plans.
• Maintain caregiver records, credentials, and compliance documentation.
• Verify clock-in/clock-out data and assist with billing documentation as needed.
• Ensure adherence to NYS DOH regulations and HIPAA; prepare scheduling reports.

Tools

Scheduling software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FullTime Grand Ave. Nassau County,NY, Baldwin, NY, US

3 days ago Requisition ID: 1067

Salary Range: $25.00 To $26.00 Hourly

POSITION SUMMARY

The Home Care Coordinator / Scheduler is a key member of the Rehoboth Elderly Care and Companionship team, responsible for coordinating and scheduling all home care services for our elderly clients. This role serves as the operational hub between clients, caregivers, and management - ensuring that every client receives the right care, from the right caregiver, at the right time. The ideal candidate is organized, compassionate, and thrives in a fast-paced environment where they can make a meaningful difference in the lives of seniors and their families.

KEY RESPONSIBILITIES

Scheduling & Coordination

• Build, manage, and maintain caregiver schedules to ensure full and timely coverage for all client visits
• Match caregivers to clients based on skills, personality, availability, and geographic proximity
• Promptly fill open shifts due to call-outs, emergencies, or last-minute cancellations
• Monitor and update schedules in real time using scheduling software; communicate changes immediately to caregivers and clients
• Coordinate transportation needs and travel routes for caregivers as required

Client & Family Relations

• Serve as the primary point of contact for clients and family members regarding scheduling, care plans, and service updates
• Conduct intake calls and in-home assessments to gather client preferences and care requirements
• Respond to client concerns, complaints, and service change requests with professionalism and urgency
• Follow up regularly with clients and families to assess satisfaction and address evolving needs

Caregiver Management Support

• Maintain caregiver availability, credentials, certifications, and compliance records
• Communicate schedules, care plan updates, and client-specific instructions clearly to field staff
• Track caregiver attendance, punctuality, and performance; escalade concerns to management
• Support onboarding of new caregivers by coordinating training schedules and initial placements

Administrative & Compliance

• Maintain accurate, up-to-date records in the agency's care management and scheduling system
• Verify and process caregiver clock-in/clock-out data; flag discrepancies for payroll processing
• Assist with billing documentation, Medicaid/insurance authorizations, and visit verification as needed
• Ensure adherence to NYS Department of Health regulations, HIPAA, and agency policies
• Prepare and distribute daily, weekly, and monthly scheduling reports for management review
• Participate in an on-call rotation to address after-hours scheduling emergencies.