Home Care Community Partner

Hillendale Home Care; Walnut Creek (CA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with matching

Paid Time Off

Company Holidays

Collaborative work environment

Job summary

Hillendale Home Care in Walnut Creek is seeking a dynamic Home Care Community Partner to expand referral relationships and grow our Walnut Creek market. The role combines business development, referral coordination, and community engagement to support seniors and their families.

You will cultivate partnerships with hospitals, senior living communities, and physicians, while coordinating admissions and maintaining CRM records. A driver’s license and HIPAA knowledge are essential for success.

Qualifications

• Three+ years of successful experience in business development, healthcare sales, physician relations, or related roles.
• Proven ability to build professional relationships that drive growth.
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational skills with reliable follow-through.
• Experience using CRM software and Google Workspace.
• Valid CA driver’s license and reliable transportation.
• Understanding of HIPAA and confidentiality.

Responsibilities

• Develop and maintain referral relationships with hospitals, senior living communities, physicians, and other partners.
• Conduct field visits to build visibility and opportunities in Walnut Creek market.
• Manage a pipeline of strategic referral relationships and partnerships.
• Represent Hillendale at networking events and community functions.
• Coordinate referral processes with Intake and Client Care Managers to ensure smooth admissions.
• Engage with families to explain services and assist next steps.
• Develop educational programs and community events to strengthen referrals.

Skills

Business development

Healthcare sales

Physician relations

Tools

CRM software

Google Workspace

Job description

At Hillendale Home Care, our work begins and ends with people. We’re a provider of in‑home senior care, helping older adults live safely, comfortably, and with dignity in the place they love most — home. Whether you’re providing hands‑on care, guiding families through their options, or keeping our operations running behind the scenes, you’ll be part of a company that values patience, reliability, and genuine compassion. We’re growing, and we’re looking for people who treat every client and every coworker the way they’d want their own family treated.

• 2025 and 2026 - SFGATE’s Best of the Bay Area 2026 Reader’s Choice Awards

2025 & 2024 - Best of the East Bay - Best Home Health Services, Diablo Magazine

2025 - Best of Oakland - Best Home Care Services for Seniors, Oakland Magazine

2025 - Top Home Care Agency, CommunityVotes Santa Rosa

2023 Inc. Magazine - Listed as one of the 5000 Fastest-Growing Private Companies

2020 Certified “Great Place to Work”, 2020 Employer of Choice recipient

Come join the Hillendale Home Care team! We’re looking for a dynamic Home Care Community Partner to join our growing Walnut Creek team.

The Home Care Community Partner is first and foremost a business development role focused on cultivating referral relationships, expanding strategic partnerships, and maintaining a visible presence throughout the market. The remaining time is focused on referral coordination, community engagement, and relationship stewardship that supports long‑term business growth.

Primary Responsibilities

Business Development & Referral Relationships (Approximately 60-70%)

• Develop and maintain referral relationships with hospitals, skilled nursing facilities, senior living communities, physicians, fiduciaries, elder law attorneys, care managers, and other community partners.
• Conduct consistent field visits to build relationships, uncover opportunities, and maintain Hillendale’s visibility.
• Develop and manage a pipeline of strategic referral relationships.
• Identify new partnership opportunities throughout the Walnut Creek market.
• Represent Hillendale at networking events, community organizations, educational programs, and industry functions.
• Develop account plans for strategic referral partners and consistently follow through on relationship‑building activities.
• Confidently ask for referrals and new business opportunities while maintaining Hillendale’s consultative, relationship‑first approach

Referral Coordination & Family Engagement (Approximately 10-15%)

• Respond promptly to referral inquiries with professionalism and empathy.
• Help families understand Hillendale’s services and coordinate the appropriate next steps.
• Partner closely with Intake and Client Care Managers to ensure a seamless transition into the assessment and admission process.
• Participate in hospital bedside meetings, senior living introductions, and referral‑related meetings when appropriate.
• Document referral activity, follow‑up, and outcomes within Hillendale’s CRM.

Community Engagement (Approximately 10-15%)

• Develop educational programs, Lunch & Learns, appreciation events, and other community initiatives that strengthen referral relationships.
• Partner with senior living communities and healthcare organizations to create meaningful engagement opportunities.
• Represent Hillendale as a trusted community resource while increasing visibility throughout the Walnut Creek market.

Relationship Stewardship (Approximately 10-15%)

• Maintain regular communication with referral partners following admissions to reinforce trust and strengthen long‑term relationships.
• Conduct occasional client or family visits when appropriate to reinforce relationships and support future referral opportunities.
• Collaborate with Client Care Managers, Intake, Staffing, and Operations to ensure referral partners receive timely communication and an exceptional experience.

Job Requirements

• Three or more years of successful experience in business development, healthcare sales, physician relations, senior living, home care, hospice, community outreach, or another relationship‑driven role.
• Demonstrated ability to develop professional relationships that generate measurable business growth.
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational skills with exceptional follow‑through.
• Ability to work independently while managing a field‑based territory.
• Experience using CRM software and Google Workspace.
• Valid CA driver’s license and reliable transportation.
• Understanding of HIPAA requirements and the ability to maintain strict confidentiality.
• Consultative selling approach grounded in trust and professionalism.
• Comfortable asking for referrals and business opportunities.

What Hillendale Provides

• $90,000 - $100,000 base salary with performance‑based incentive compensation
• Comprehensive benefits
• 401(k) plan with matching
• Paid Time Off
• Company Holidays
• Fun, collaborative work environment

Hillendale Home Care is proud to be an equal opportunity employer. We make all employment decisions based on qualifications, experience, and fit for the role — never on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.

We’re committed to a fair, respectful, and accessible hiring process for everyone. If you need a reasonable accommodation to complete an application or participate in an interview, just let us know — we’re glad to help.