Home Care Community Liason and Care Coordinator

Comfort Keepers group; Carrollton (TX); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Benefits Enrollment

Performance incentives

Job summary

Comfort Keepers is seeking a Marketing & Community Liaison to build meaningful referral relationships and represent the brand in the Dallas–Fort Worth area. The role focuses on trust, consistency, and long-term partnerships with healthcare and senior-care professionals.

The candidate will travel locally, network at events, and educate partners about personal care, companion care, dementia support, and 24/7 care options. Full-time with potential for permanent placement based on performance.

Qualifications

• Excellent listening and interpersonal abilities to build trust with healthcare and senior-care partners.
• Strong relationship-building and communication skills to develop referral networks.
• Comfortable meeting new people, making introductions, and following up consistently.
• Proficiency with CRM systems and maintaining accurate activity records.

Responsibilities

• Build and maintain strong referral relationships with healthcare and senior-care professionals.
• Represent Comfort Keepers at networking events, community meetings, and professional referral events.
• Conduct regular in-person outreach visits to referral partners in the DFW area.
• Educate partners about Comfort Keepers’ services and care options.
• Maintain follow-up to keep Comfort Keepers top of mind with partners.
• Document visits, referrals, and outcomes in the CRM.
• Collaborate with office and care coordination teams to ensure timely client support.
• Assist with community presentations and local awareness efforts.
• Identify new referral opportunities to expand local market presence.

Skills

Listening skills

Relationship-building

Communication skills

CRM experience

Travel readiness

Tools

CRM systems

Job description

About Comfort Keepers

Comfort Keepers is an internationally recognized home care brand providing non-medical in-home care services that help seniors and adults maintain independence, dignity, safety, and quality of life in the comfort of their own homes.

Our local Comfort Keepers office serves families across the Dallas-Fort Worth area with the strength of an established international brand and the personal attention of a locally owned and operated business. Families often come to us during stressful and emotional transitions, and our role is to provide guidance, reassurance, and dependable care solutions.

At Comfort Keepers, we believe that care is built on trust, consistency, and compassion. We are looking for a Marketing & Community Liaison who can help us build meaningful referral relationships and represent Comfort Keepers with professionalism, warmth, and integrity in the communities we serve.

The Role

This is not a high-pressure, transactional sales position. We are looking for a genuine relationship-builder who understands that healthcare and senior care referrals are built through trust, consistency, and long-term partnership.

The Marketing & Community Liaison will serve as the face of Comfort Keepers in the community, developing relationships with referral partners such as assisted living communities, rehabilitation centers, skilled nursing facilities, hospitals, hospices, home health agencies, physicians’ offices, senior centers, and other professional partners who serve older adults and their families.

This role may begin as a temporary or probationary position, with the opportunity to transition into a permanent full-time role based on performance, relationship-building activity, professionalism, and business needs.

Must be open to drug and background check.

***MUST APPLY WITH YOUR RESUME

Key Responsibilities

• Build and maintain strong referral relationships with healthcare and senior care professionals, including discharge planners, social workers, case managers, assisted living admissions teams, hospice teams, rehabilitation centers, and other community partners.
• Represent Comfort Keepers at networking events, chamber events, senior care meetings, community gatherings, and professional referral events.
• Conduct regular in-person outreach visits to referral partners across the assigned DFW territory
• Educate referral partners about Comfort Keepers’ services, including personal care, companion care, respite care, dementia care support, post-hospitalization support, and 24/7 care options.
• Maintain consistent follow-up with referral partners to build trust and keep Comfort Keepers top of mind.
• Use a CRM or tracking system to document visits, referral sources, follow-up activity, outcomes, and relationship progress.
• Coordinate closely with the internal office and care coordination team to ensure referred clients receive timely, professional, and compassionate support.
• Perform Home Assessment
• Assist with community presentations, lunch-and-learns, professional introductions, and local awareness-building efforts.
• Identify opportunities for new referral partnerships and help expand Comfort Keepers’ presence in the local market.
• Support the intake and client onboarding process when needed, including helping families understand services and next steps.
• Maintain a high standard of professionalism, confidentiality, and responsiveness in all communication.

Qualifications

• Possesses great listening skills
• Prior experience in healthcare marketing, senior care marketing, home care, hospice, home health, assisted living, skilled nursing, rehabilitation, or related referral development is strongly preferred.
• Strong relationship-building and communication skills.
• Comfortable meeting new people, making professional introductions, and following up consistently.
• Organized, dependable, and able to manage a structured outreach schedule.
• Ability to use or learn CRM systems and maintain accurate activity records.
• Professional appearance and demeanor when representing Comfort Keepers in the community.
• Reliable transportation and willingness to travel locally throughout the assigned DFW service area.
• Self‑motivated, patient, and able to understand that referral relationships take time to develop.
• Ability to work collaboratively with office staff, care coordinators, and leadership.

Ideal Candidate

This person understands that senior care decisions are deeply personal and often emotional. They are compassionate, persistent without being pushy, and able to represent Comfort Keepers as a trusted resource for families and referral partners.

They should be comfortable working independently in the field while also staying accountable through consistent reporting, CRM updates, and communication with the office team.

Compensation & Benefits

• Compensation range: $40,000–$70,000 per year for a full-time permanent role, depending on experience and qualifications.
• Paid Time Off
• Eligible for Benefits Enrollment
• During the initial probationary period, compensation may be structured differently and will be discussed during the hiring process.
• Additional performance-based incentives may be available based on qualifying referral relationships, assessments, client starts, and business growth.

Schedule

Full-time position based in the Dallas‑Fort Worth area.

Regular local travel to referral partners, facilities, community events, and networking meetings is required.

Some early morning, evening, or occasional weekend events may be required based on community or networking opportunities.

Work Location

In person, with local travel throughout the Carrollton, Dallas, Plano, Denton, Argyle, Irving, Farmers Branch, Justin, Ponder etc. service area.

Equal Opportunity Statement

• Comfort Keepers is an equal opportunity employer. We are committed to creating a professional, respectful, and inclusive workplace. Employment decisions are based on qualifications, experience, performance, and business needs.