Client Care Manager – In-Home Support & On-Call

Family First; Renton (WA); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off + 10 paid holidays per +

Same day pay via TapCheck

Mission-driven team

Job summary

Family First At Home in Renton, WA is seeking a Home Care Client Manager to oversee client care, coordinate with families and ensure high-quality service both in-home and in-office. The role emphasizes a client-first mindset, strong communication, and the ability to prioritize in a fast-paced environment.

Join a mission-driven team delivering compassionate care, with a full-time schedule, in-office work, and local travel.

Qualifications

• 2+ years of experience in healthcare care coordination or related role.
• Valid driver’s license and vehicle insurance with clean DMV record.
• Current CNA or HCA certification preferred.
• Proficiency in using healthcare management software preferred.

Responsibilities

• Conduct in-home or virtual assessments to identify client care needs.
• Coordinate with Caregiver Success Manager to meet client needs.
• Regularly communicate with clients, referral partners and family members.
• Maintain documentation of client services, progress and care plan changes.
• Ensure compliance with regulations and internal policies.
• Occasionally participate in community outreach with referral partner relationships.
• Travel within the Renton/Greater Seattle area as needed.
• Provide in-home support for caregivers who call off when necessary.
• Participate in on-call rotation; 1 night per week, paid as additional time.

Skills

Client management

Healthcare coordination

Interpersonal skills

Communication

Education

CNA or HCA certification (preferred)

Tools

Healthcare management software

Job description

Family First At Home in Renton, WA is seeking a Home Care Client Manager to oversee client care, coordinate with families and ensure high-quality service both in-home and in-office. The role emphasizes a client-first mindset, strong communication, and the ability to prioritize in a fast-paced environment.

Join a mission-driven team delivering compassionate care, with a full-time schedule, in-office work, and local travel.