Home Care - Client Care Coordinator

Patience In-Home Care; Andover (MN); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive pay based on experience

Annual review and performance bonus

401K with limited match

PTO 2 weeks

Job summary

Patience In-Home Care in Minnesota is seeking a Client Care Coordinator to support the Business Office Manager, manage client care, interview and onboard caregivers, and assist with HR and payroll tasks. The CCC will also wear a marketing hat to grow client prospects, maintain client and caregiver relationships, and help design processes, with compensation reflecting skills and growth potential.

This is a salaried, full-time role with opportunities to learn and advance within a small, evolving

Qualifications

• Strong communication skills, written and verbal.
• Professional and purpose driven.
• Ability to negotiate staffing solutions and handle multiple hats.

Responsibilities

• Contribute administrative support: phones, emails, paperwork, file organization.
• Conduct interviews and oversee staff training/orientation.
• Negotiate quotes/terms with clients and prospective staff salaries.
• Complete home visits and manage intake process end-to-end.
• Identify client care needs and educate prospects on services.
• Maintain relationships with clients, case managers, and business partners.

Skills

Strong communication

Team player

Office software

Tools

Microsoft Office

Job description

Client Care Coordinator

Full-time employee (8:00-4:30 pm M-F)

What does PIHC do?:

Patience In Home Care (PIHC) is a Private Duty Nursing, Waivered Services and PCA provider agency looking for the right individual interested in advancing or developing a career Home Care Agency that is passionate about helping others. PIHC provides home care services for individuals with basic to complex medical needs Anoka County and Northern Hennepin County and surrounding areas.

Why PIHC?:

PIHC seeks to create a nurturing environment where everyone's voice is heard, and everyone is given the opportunity to gain experience and advance their skills. PIHC offers competitve wages and a flexible working environment.

Home Care - Client Care Coordinator (CCC):

PIHC’s CCC primary responsibility is to help manage client care through helping support the Business Office Manager (BOM). This is done by helping support a pipeline for new caregivers (interviews) and pipeline for client prospects (in home meetings/ conversations). Our PIHC CCC will support essentially all functions to backup the BOM for managing time entries, paperwork/sign offs, employee/client relations, as well as new business and general HR support. Additionally, at PIHC the CCC will wear a hat for marketing to keep the client prospects coming. They will be entrusted as client manager for their own set of clients and also as a manager of their own set of caregiving employees.

Experience, proven track record, flexibility and adaptability are the main drivers of the pay rate. This is a growth position that will include successful implementation and delivery of services to new clients while maintaining the support and engagement of existing clients. In our small and ever-evolving agency, you will have many opportunities to learn and grow. The right candidate will be expected to wear many hats and will not just be looking for a punch in and punch out job, but be passionate and salaried position on our team with many areas of skills development including Client Relations, HR (recruiting & hiring)/ Payroll, Marketing, and Administration.

Responsibilities:

• Contribute significant administrative support (answering phones/ emails and texts, completing paperwork, organizing files, supporting the development of processes and contributing documentation) as needed by the agency and team.
• Conducting interviews and overseeing training and orientation to new staff.
• Negotiating quotes and terms with clients and negotiating salary with prospective staff.
• Completing home visits for prospective clients and managing intake process from end to end.
• Identification of care needs for prospective clients and educating prospects on their service options; documentation and set up of new clients and employees.
• Maintain strong client, case manager, and business partner relationships.
• Networking to build employee prospect and client prospect networks.
• Contributing and supporting marketing campaigns, social media, ad design and event planning.
• Continuous improvement of company processes.
• Manage risk with a calculated mindset.
• Ability to independently define work objectives and plan and manage work (provide daily plan updates, progress updates at end of day) and deliver outcomes.
• Report and manage client/prospect and available caregiver pipelines.
• Negotiating quotes and terms with clients and negotiating salary with prospective staff.

Requirements:

• Unshakeable, passionate team player that is overflowing with positivity and charisma.
• Professional and purpose driven.
• Able to negotiate solutions in challenging situations to resolve staffing needs and resource decisions.
• Strong communication skills - written and verbal.
• Able to periodically offer after-hours support and adjust to agencies' evolving needs.
• Technically savvy with Office Products and able to navigate various software.
• Must be fluent in the English language.
• Must pass DHS background study.
• Driver's license and reliable transportation.

Helpful Qualifications (helpful, but not required):

• Home Care industry experience
• Payroll experience helpful
• Marketing experience/interest

Benefits & Pay:

• Competitive Pay with salary based on skills and experience.
• Annual Review and Performance Bonus.
• Company does have 401K with limited match (must be 21 years of age).
• Flexible company with opportunities to learn and grow.
• Passionate team looking to build leaders and enable career advancement through skill development alongside growth with the company. You are our investment!
• Two weeks (80 hours) - PTO / year