Home Care Case Coordinator & Scheduler

Circle of Life Home Care and Soaring Eagles Home Care; Rosebud (SD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K

Mileage reimbursement

Flexible schedules

Vision insurance

Year-end bonus

Job summary

Circle of Life Home Care and Soaring Eagles Home Care is seeking a Case Coordinator in Rosebud to supervise PCAs, manage client assessments, and coordinate care plans. The role involves onboarding new hires, conducting wellness visits, and maintaining accurate records to ensure high-quality home care services in the local community.

Ideal candidates will have an associate degree or equivalent, proficiency with Microsoft Office tools, and strong time-management skills to handle deadlines in a

Qualifications

• Associate degree or equivalent from two-year college or technical school, or equivalent combination of education and experience.
• Knowledge of computer systems including Microsoft Suite with emphasis on Outlook, SharePoint, Excel, and Microsoft Teams.
• Ability to manage time, handle stressful situations, and work with deadlines.
• Possess a willingness to assist, encourage, and honor those we serve.

Responsibilities

• Process PCA new hire applications and assist in onboarding.
• Conduct monthly home visits as required and client wellness visits if needed.
• Process all new client inquiries, assessments, and requests.
• Maintain accurate system records and ensure all employee records are current.
• Create schedules for Personal Care Attendants as directed by the Client's care plan.
• Communicate frequently with care providers, Client, and PCAs to provide service updates.
• Report PCA and/or Client incidents and provides complete follow-through on escalated complaints and claims.
• Supervise Personal Care Attendants by setting expectations for attendance, performance, and conduct.
• Set up training for new/current employees.
• Performs caseload audit and responds to audit requests for Personal Care Attendants and other files.
• Ensures the appearance of the office's/workspace open environment is professional: neat, clean, orderly, and generally free of clutter.
• Participate in a weekly PCA/Client meeting with Regional Director as required.
• Attend promotional events and outreach events within the local community.

Skills

Time management

Deadline adherence

Compassion and service orientation

Willingness to assist and honor those

Education

Associate degree or equivalent from two-year college or technical school

Tools

Microsoft Outlook

SharePoint

Excel

Microsoft Teams

Job description

Circle of Life Home Care and Soaring Eagles Home Care is seeking a Case Coordinator in Rosebud to supervise PCAs, manage client assessments, and coordinate care plans. The role involves onboarding new hires, conducting wellness visits, and maintaining accurate records to ensure high-quality home care services in the local community.

Ideal candidates will have an associate degree or equivalent, proficiency with Microsoft Office tools, and strong time-management skills to handle deadlines in a