Home-Based Appointment Setter (Entry Level)

Why Not Travel; Indiana (PA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Home-Based Appointment Setter to assist clients in planning their dream travels. This entry-level position offers the chance to work flexibly from home while providing exceptional customer service. You'll be responsible for managing travel itineraries, addressing client inquiries, and ensuring a seamless booking experience. With a focus on professional development and team-building activities, this role is perfect for those passionate about travel and customer service. Join a supportive environment that values your contributions and offers exciting travel perks!

Benefits

Competitive Salary

Flexible Work Hours

Remote Work

Professional Development

Travel Discounts

Health Insurance

Employee Assistance Program

Team Building Activities

Qualifications

• Proven experience in customer service, especially in the travel industry.
• Strong communication and organizational skills are essential.

Responsibilities

• Assist clients with travel planning, bookings, and inquiries.
• Deliver exceptional customer service via phone, email, and chat.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem-Solving

Self-Motivation

Education

Experience as a travel agent or similar role

Tools

Travel Booking Systems

CRM Software

Job description

Home-Based Appointment Setter (Entry Level)

Assist clients in planning and booking travel itineraries, including flights, accommodations, car rentals, and activities.

Provide expert advice on destinations, travel packages, and travel-related services.

Manage and update booking information, ensuring accuracy and alignment with client preferences.

Handle travel-related inquiries and resolve issues promptly to ensure a seamless travel experience.

Customer Service:

Deliver exceptional customer service via phone, email, and chat, addressing client needs and inquiries with professionalism and empathy.

Assist clients with changes, cancellations, and modifications to their travel plans.

Follow up with clients to ensure satisfaction and gather feedback on their travel experiences.

Scheduling Duties:

Coordinate and schedule travel arrangements, meetings, and appointments for clients and team members.

Maintain organized schedules and ensure timely execution of travel plans and related tasks.

Prepare and manage itineraries, confirmations, and travel documents.

Qualifications:

Proven experience as a travel agent or in a similar customer service role, with a strong understanding of travel industry processes and systems.

Excellent communication skills, both written and verbal, with a customer-centric approach.

Proficiency in using travel booking systems, CRM software, and other relevant tools.

Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.

Detail-oriented with a high level of accuracy in handling bookings and scheduling.

Ability to work independently in a remote environment, demonstrating self-motivation and accountability.

Flexibility to adapt to changing priorities and handle unexpected issues with professionalism.

What We Offer:

Competitive Salary: Attractive base salary with performance-based incentives.

Flexible Work Hours: Set your own schedule within a framework that supports work-life balance.

Remote Work: Enjoy the convenience and flexibility of working from home.

Professional Development: Opportunities for ongoing training and career growth within the travel industry.

Travel Discounts: Exclusive discounts and perks on travel bookings for you and your immediate family.

Health and Wellness: Comprehensive health insurance plans, including dental and vision coverage.

Employee Assistance Program: Access to resources and support for personal and professional development.

Team Building: Virtual team events and activities to foster a supportive and collaborative work environment.