Home Appliance Repair Specialist — Field Service Pro

Accelera Staffing; Rocky Mount (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Accelera is seeking a Field Service Appliance Specialist in Rocky Mount, NC, to diagnose and repair major home appliances at customers' homes. You will leverage technical expertise to restore functionality and provide reliable, courteous service.

Responsibilities include precise diagnostics, mechanical repairs, documenting service actions, and maintaining safety standards, with mentoring of junior technicians and ongoing adaptation to new appliance technologies.

Qualifications

• Demonstrated professional experience in appliance diagnostics and mechanical repair.
• Strong analytical troubleshooting abilities with a keen eye for detail.
• Excellent interpersonal skills with a focus on delivering superior customer experiences.
• Valid driver's license with a clean driving history.
• Physical capability to handle heavy equipment and perform manual labor in diverse field environments.

Responsibilities

• Execute precise diagnostics and mechanical repairs on major home systems, including refrigeration units, laundry appliances, and cooking ranges.
• Deliver high-quality service by clearly explaining technical issues and repair solutions to homeowners to build trust and satisfaction.
• Document service history, parts utilization, and repair outcomes to maintain accurate maintenance logs.
• Optimize service efficiency by managing specialized tools and replacement part inventories effectively.
• Ensure all technical interventions adhere to rigorous safety standards and industry-best practices.
• Mentor emerging technicians by sharing advanced repair techniques and troubleshooting methodologies.
• Continuously adapt to evolving appliance technologies to maintain a high standard of technical proficiency.

Skills

Appliance diagnostics

Mechanical repair

Customer service

Driver's license

Physical labor

Analytical troubleshooting

Education

High school diploma

Formal technical training or vocational certification

Job description

Accelera is seeking a Field Service Appliance Specialist in Rocky Mount, NC, to diagnose and repair major home appliances at customers' homes. You will leverage technical expertise to restore functionality and provide reliable, courteous service.

Responsibilities include precise diagnostics, mechanical repairs, documenting service actions, and maintaining safety standards, with mentoring of junior technicians and ongoing adaptation to new appliance technologies.