Home Access Service Manager

COR Freedom; Flushing (MI); Presencial; USD 65.000 - 90.000; Tempo integral

Resumo da vaga

COR Freedom is seeking a Home Access Service Manager to lead the Living Showroom, drive growth, and deliver an exceptional client experience. The role focuses on developing a high-performing team, coordinating with marketing, and forming strategic partnerships to expand accessibility solutions while maintaining daily showroom operations.

You will oversee staffing, budgets, and weekly performance metrics, while promoting COR Freedom's mission of improving lives through accessible home

Qualificações

• 3–5 years of leadership experience in showroom, retail, healthcare, accessibility, or customer experience management.
• Proven experience leading and developing high-performing teams.
• Strong sales, customer service, and business development skills.
• Experience managing operational processes and financial performance.
• Excellent communication, coaching, and relationship-building abilities.
• Strong organizational and problem-solving skills.
• Ability to interpret performance metrics and make data-driven decisions.
• Experience in accessibility products, home modifications, durable medical equipment, or healthcare is preferred but not required.

Responsabilidades

• Lead, mentor, and develop Living Showroom team members.
• Maintain showroom operations, merchandising, and appearance.
• Lead the showroom team in achieving annual revenue objectives and growth.
• Coordinate events with Marketing and community partners.
• Collaborate with internal departments for a seamless customer experience.
• Report weekly performance metrics: revenue, gross profit, quotes, conversions, AOV, referrals.
• Provide coaching and ongoing staff development.

Conhecimentos

Leadership

Sales

Customer Service

Business Development

Communication

Data Analysis

Descrição da vaga

The Home Access Service Manager is responsible for the overall leadership, growth, operational excellence, and financial performance of the COR Freedom Living Showroom. This position oversees the daily operations of the showroom while creating an exceptional client experience that inspires confidence, builds trust, and supports individuals and caregivers in achieving greater independence through accessibility solutions.

The Home Access Service Manager develops a high-performing team, drives business growth through community engagement and strategic partnerships, ensures operational consistency, and is accountable for achieving weekly, monthly, and annual performance metrics. This role serves as the leader of the Living Showroom business unit and champions COR Freedom's mission of improving lives through accessibility.

Primary Responsibilities

Leadership & Team Development

• Lead, mentor, and develop all Living Showroom team members.
• Foster a culture centered on exceptional client service, teamwork, accountability, and continuous improvement.
• Conduct weekly team meetings
• Complete performance evaluations and establish measurable development goals.
• Identify training opportunities and ensure staff remain knowledgeable on products, services, and company procedures.
• Promote and reinforce COR Freedom's Core Values and EOS accountability model.
• Maintain staffing schedules and appropriate showroom coverage.
• Support existing staff and coverage- cross functional

Living Showroom Operations

Provide overall leadership for the day-to-day operations of the Living Showroom by ensuring a welcoming, organized, and professional environment.

Responsibilities include:

• Opening and closing procedures
• Product merchandising and displays
• Daily showroom appearance
• Product functionality
• Inventory management
• Facility presentation

Ensure the Living Showroom remains an engaging educational environment where clients can experience accessibility solutions firsthand.

Lead the showroom team in achieving annual sales and revenue objectives.

Responsibilities include:

• Meeting monthly and annual revenue goals.
• Driving showroom sales performance.
• Supporting home modification opportunities.
• Increasing accessory and equipment sales.
• Creating referral opportunities.
• Identifying new business opportunities.Reviewing sales performance with leadership.
• Coaching team members to improve sales effectiveness.

Marketing & Community Engagement

Partner with the Marketing Department to increase awareness of the Living Showroom throughout the community.

Responsibilities include:

• Coordinating educational events.
• Supporting senior centers and community organizations.
• Promoting new products and services.

Cross-Functional Collaboration

Work collaboratively with internal departments to ensure a seamless customer experience.

Partner with:

• Project Service Center
• Operations
• Marketing
• Finance

Provide leadership with insights regarding operational challenges, staffing needs, customer trends, and growth opportunities.

Weekly Deliverables

The Home Access Service Manager is responsible for reporting weekly performance metrics, including:

• Total showroom revenue
• Gross Profit %
• Quotes completed
• Conversion rate
• Average transaction value
• Home modification referrals generated

Customer Experience

• Walk-in traffic
• Appointments completed
• Google Reviews receivedClient follow-up completion

Team Development

• Weekly coaching sessions completed
• Team training completed
• Staffing and scheduling updates

Qualifications

• 3–5 years of leadership experience in showroom, retail, healthcare, accessibility, or customer experience management.
• Proven experience leading and developing high-performing teams.
• Strong sales, customer service, and business development skills.
• Experience managing operational processes and financial performance.
• Excellent communication, coaching, and relationship-building abilities.
• Strong organizational and problem-solving skills.
• Ability to interpret performance metrics and make data-driven decisions.
• Experience in accessibility products, home modifications, durable medical equipment, or healthcare is preferred but not required.