Hollywood #19 Host

Flanigan's Enterprises, Inc.; Town of Florida (NY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance - medical & dental

401K plan

Shift meals 50% off

Paid vacation

Job summary

Flanigan’s Enterprises, Inc. is seeking a friendly host/hostess to greet guests, seat them, manage the wait list, and answer questions with a warm, welcoming attitude.

You will guide guests to tables, escort them to seats, keep the foyer and station tidy, handle phone inquiries, and assist with shift changes and opening/closing duties. A five-day work week is typical, with health/dental coverage, a 401K plan, and meal benefits.

Qualifications

• Must be friendly and hospitable
• Excellent communication and guest service skills
• Able to lift up to 50 lbs and stand for long periods
• Complete required Florida regulatory trainings

Responsibilities

• Greet guests with a warm, courteous welcome
• Escort guests to tables and manage seating flow
• Manage wait list efficiently and communicate with the manager on duty
• Answer phones and direct guests to staff
• Keep foyer, host station, and wait area clean
• Restock menus and maintain restroom cleanliness
• Conclude visits with a friendly farewell
• Perform shift changes and opening/closing duties
• Able to reach, bend, and lift up to 50 lbs

Skills

Friendly demeanor

Customer service

English communication

Education

Florida Responsible Vendor program completion

Food safety certification

Job description

You’re the first smiling face our guests see every time they enter a Flanigan’s, and likely the last as they go on their merry way. You set the tone for the entire experience, greeting all of our friends and family in a warm and welcoming way. You help usher guests to their tables, manage the flow of seating, field inquiries, and greet people on the way out, just as nicely as on the way in. We’re always looking for the most friendly, hospitable people to join the team.

• Displays and maintains a cheerful and courteous temperament, as well as displays a neat and clean professional image
• Greets guests with Flanigan’s "Smile Talk"
• Engages guests in Flanigan’s "Smile Talk" while escorting them to table in a timely manner
• Efficiently manages the Wait List for seating
• Communicates guest’s questions or concerns to Manager on duty
• Keeps foyer, host/hostess station, wait area clean and free of debris, restocks and cleans menus
• Restock and maintain restroom cleanliness for guest
• Answers telephone within 4 rings, and answers guests’ questions, and/or directs guests to proper staff member
• Conclude guests’ visit with Flanigan’s "Smile Talk"
• Perform shift changes, opening/closing duties, assigned sidework
• Can reach, bend, stoop frequently
• Able to lift up to 50 lbs.
• Ability to speak, read and write English
• Complete and pass Florida Responsible Vendor program, in compliance with Flanigan’s and Florida statutes
• Complete and pass food safety certification program, in compliance with Flanigan’s and Florida statutes
• Five (5) Day Work Week
• Paid Vacation One Week after Year One, Two Weeks after Two Years, and Three Weeks after Ten Years
• Health Insurance - Medical & Dental Programs Available
• 401K Plan - Immediate Eligibility. Must be 21 or Over to Enroll
• Shift Meals at 50% Off