Holistic Spa Membership Sales Associate

The NOW Massage Naperville; Naperville (IL); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Wellness resources

Job summary

A wellness boutique in Naperville is seeking a Membership Associate to lead membership sales and manage everyday operations. Candidates should demonstrate exceptional customer service and sales skills, maintain a friendly and enthusiastic demeanor, and work collaboratively with the team. This role requires working flexible hours, including early mornings and weekends, to ensure a seamless experience for guests and members.

Qualifications

• Ability to work with team members effectively.
• Demonstrated selling skills.
• Excellent telephone etiquette.

Responsibilities

• Deliver the ultimate massage experience to every guest and member.
• Meet established monthly sales and performance goals.
• Promote sales of memberships, boutique items, and gift cards.

Skills

Team collaboration

Customer service skills

Selling skills

Communication skills

Organizational skills

Job description

Benefits

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources

Summary Objective

The Membership Associate leads and manages membership sales generation and ensures all boutique operations are consistent with The NOW Massage Boutique standards. Membership Associates also may assist the management team in all boutique operations.

Essential Functions

• Deliver the ultimate massage experience to every guest and member, every time
• Meet established monthly sales and performance goals by selling and promoting our memberships
• Assist in Membership Sales as directed by management team
• Create positive experiences for all guests and prospects
• Exhibit excellent customer service – greets members by name, guests, and staff with a smile

Job Responsibilities

• Ensure membership agreements are filled out accurately and completely
• Ensure every member is checked in in a timely manner
• Set appointments and maintain schedules
• Completes follow up calls to prospects, membership renewals, etc.
• Promote sales of memberships, boutique items, and gift cards
• Maintain daily cleaning checklist for front desk
• Leads staff by example
• Ensures the front desk is operated with the focus on customer service
• Maintains the desk in clean and efficient order
• Attends and actively participates in company meetings
• Interacts with other staff members in a positive, professional manner
• Assume other responsibilities as needed
• Work early mornings, evenings, and weekends as needed

Required Knowledge, Skills & Abilities

• Ability to work with team members effectively
• Generate, maintain and demonstrate a friendly, enthusiastic, and positive attitude
• Ability to handle challenging customer issues with patience, tact and professionalism
• Must have a high level of professionalism, honesty, integrity and work ethic
• Demonstrated selling skills
• Excellent telephone etiquette
• Effective organizational skills
• Experience working in a team orientated environment
• Excellent communication and customer service skills
• Understanding of basic cash-handling procedures
• Basic computer skills
• Verbal and non-verbal communication skills