Front Desk Sales Associate - Full Time and Part Time

The NOW Phoenix Camelback; Phoenix (AZ); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Starting salary $16–$18

Commission and bonus

Free massage

Family discounts

Referral bonus

Medical, dental, and vision

401k

Product discounts

Surprise lunches

Coffee, snacks

Job summary

The NOW Massage in Phoenix, AZ is seeking an Experience Guide to welcome guests, book appointments, upsell enhancements and memberships, and ensure seamless daily operations of our boutique.

You will greet guests, promote services and retail, handle payments, and collaborate with the leadership team to deliver outstanding guest experiences while maintaining our warm, high-energy atmosphere.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Skills

Sales & guest service

Communication

Team player

Problem-solving

Detail-oriented

Job description

WHAT EMPLOYEES VALUE ABOUT THE NOW:

• Starting salary $16 - $18


• Commission and bonus pay


• One free massage a month


• Discount massages for family members


• Team member referral bonus


• Excellent Medical, Dental, and Vision plans for all employees


• 401k Retirement Plan


• Substantial discounts on products


• Surprise lunches


• Daily coffee, tea, and snacks provided

Schedule / Expected Work Hours:

• Ability to work flexible hours, including evenings, weekends, holidays


• Please list your hours of operations and shift hours

Job Summary

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

Responsibilities

• Provide top-level service for guests and team members.


• Warmly greet and check in guests.


• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.


• Accurately and effectively book, edit, and cancel massage appointments.


• Open/close the boutique each day according to standard operating procedures.


• Resolve guest issues.


• Ensure guest areas are maintained to standard.


• Maintain a positive attitude and contribute toward a healthy & happy workplace.


• Collaborate with the leadership team to ensure best practices and foster innovation.

Qualifications

• Sales and service-related experience preferred.


• Ability to be efficient and detail-oriented in a fast-paced environment.


• Must have enthusiasm and possess excellent guest service skills.


• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW


• Enjoy working with people and possess a friendly and outgoing personality.


• Possesses problem-solving and troubleshooting skills.


• Must be a team player.

Company Overview

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by the press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States. For more information, please visit thenowmassage.com.

Company Values

• LIVE IN THE NOW
  

  Be Present. Take time to recharge and reconnect within.

  
  


• KINDNESS IS MAGIC
  

  Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.

  
  


• CARE FOR THOSE WHO CARE FOR OTHERS
  

  Foster an environment where team members feel valued, recognized, and rewarded.

  
  


• AUTHENTICITY ALWAYS
  

  Open and transparent communication with our inner circle and guests.