Holiday Retail Experience Lead (Seasonal Manager)

Cherry Hill Programs, Inc; Champaign (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Same day pay options

Employee Referral Program

Exclusive Holiday Perks for You & Your

One free visit with Santa for friends\

3 free months of access to Pixie Post

Job summary

Cherry Hill Programs is seeking a Local Manager to lead daily photo operations, drive sales, and ensure a memorable Santa visit and guest experience. You’ll oversee staffing, coaching, and on-site performance with a focus on safety and service excellence.

You’ll manage a team, schedule staffing, recruit and train new members, and collaborate with host venues to keep operations running smoothly during the holiday season.

Qualifications

• Must be at least 18 years of age.
• Strong communication, organizational and time-management skills.
• Ability to lead a team and work independently.
• Availability for pre-season training and flexible hours.

Responsibilities

• Foster a positive, team-focused work environment.
• Create schedules and ensure proper staffing coverage.
• Recruit, hire, train, and onboard team members.
• Oversee daily operations and site performance.
• Respond promptly to business calls and emails.
• Drive sales, cash handling compliance, and team performance.
• Verify and submit daily deposits and financial paperwork.
• Coach team members to deliver exceptional guest service.
• Build strong relationships with venue partners and vendors.
• Partner with host venues to support efficient operations.
• Resolve guest concerns and ensure positive experiences.
• Manage seasonal setup, breakdown, and equipment security.
• Perform additional duties as assigned.

Skills

Team leadership

Communication

Staffing & scheduling

Sales performance

Guest service

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Cherry Hill Programs is seeking a Local Manager to lead daily photo operations, drive sales, and ensure a memorable Santa visit and guest experience. You’ll oversee staffing, coaching, and on-site performance with a focus on safety and service excellence.

You’ll manage a team, schedule staffing, recruit and train new members, and collaborate with host venues to keep operations running smoothly during the holiday season.