Holiday Retail Associate - Flexible Schedule, $15/hr

Five Below Inc; Dover (DE); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Employee discounts

Benefits program

Job summary

Five Below Dover is seeking a Seasonal Sales Associate to deliver outstanding customer service while driving holiday sales. You will greet customers, help locate merchandise, and process transactions using a cash register and POS system.

The role emphasizes teamwork, adaptability, and a strong guest experience during the October–January peak season. Responsibilities include restocking, promoting promotions, and handling customer concerns with courtesy.

Qualifications

• At least 16 years old.
• Available to work a flexible schedule.
• Comfortable with or willing to learn technology (such as computers, cash registers, hand-held and mobile devices).
• Good communicator with the ability to engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

Skills

Customer service

Sales skills

Communication

Flexibility

Tools

Cash register

POS system

Job description

Five Below Dover is seeking a Seasonal Sales Associate to deliver outstanding customer service while driving holiday sales. You will greet customers, help locate merchandise, and process transactions using a cash register and POS system.

The role emphasizes teamwork, adaptability, and a strong guest experience during the October–January peak season. Responsibilities include restocking, promoting promotions, and handling customer concerns with courtesy.