Holiday Customer Support Pro - 1st/2nd Shift (Seasonal)

Hc-Brands; Jacksonville (FL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Seasonal bonuses

Job summary

HC Brands in Jacksonville, FL is seeking a Customer Support Specialist for seasonal 1st or 2nd shift. This role is full-time during the holiday season, based in our local office, reporting to Kanitra Waters.

You will handle customer inquiries, process orders, and help ensure on-time delivery while maintaining high service levels. Ideal candidates enjoy helping people, are quick learners, and communicate clearly.

Qualifications

• Love supporting people and delivering exceptional customer experience.
• Fast learner with above-average computer literacy across multiple platforms.
• Strong written and verbal communication skills.

Responsibilities

• Respond to customer questions via chat and phone.
• Enter customized orders into production software accurately.
• Maintain knowledge of products, services, and systems.
• Recognize and resolve order issues.
• Modify artwork files to ensure production readiness.
• Ensure on-time delivery and shipment targets.
• Lead and model for phone representatives and order specialists.

Job description

HC Brands in Jacksonville, FL is seeking a Customer Support Specialist for seasonal 1st or 2nd shift. This role is full-time during the holiday season, based in our local office, reporting to Kanitra Waters.

You will handle customer inquiries, process orders, and help ensure on-time delivery while maintaining high service levels. Ideal candidates enjoy helping people, are quick learners, and communicate clearly.