HOA Relationship Manager

Jobtailor; Phoenix (AZ); On-site; USD 75,000 - 105,000; Full time

Job summary

Main Street Renewal is seeking a results-driven Territory Account Manager to oversee a dispersed portfolio of HOA communities in the Phoenix area. You will conduct site visits, manage violations, and represent the company at HOA hearings, building trust across diverse stakeholders while advancing cure outcomes and policy alignment.

The role emphasizes influencing outcomes through relationships, data-driven prioritization, and strong organizational discipline to maintain compliance with HOA

Qualifications

• Experience managing a large, dispersed portfolio of accounts/locations.
• Ability to influence outcomes through relationships rather than direct authority.
• Strong communication and rapport-building across diverse stakeholders.
• Proven track record prioritizing work based on performance data.
• Comfort representing the company in hearings, meetings, or reviews.

Responsibilities

• Conduct regular site visits across self-managed and HOA-governed communities.
• Catch violations early and verify cure compliance.
• Maintain knowledge of covenants, architectural standards, and violation patterns.
• Represent Main Street Renewal at HOA hearings across the assigned cluster.
• Prepare cure documentation and evidence ahead of hearings.
• Negotiate outcomes and payment/cure timelines where appropriate.
• Track hearing outcomes and feed data into internal workflows.
• Act as escalation point for recurring disputes and policy changes.

Skills

Territory account mgmt

Influence without authority

Rapport building

Portfolio management

Data-driven prioritization

Presentation at hearings

Calm under pressure

Organizational discipline

Tools

Salesforce

CRM tools

Job description

• Conduct regular site visits and drive-bys across self-managed and HOA-governed communities
• Catch violations early and verify cure compliance
• Maintain working knowledge of community covenants, architectural standards, and violation patterns
• Represent Main Street Renewal at HOA hearings across the assigned cluster
• Prepare cure documentation and evidence ahead of hearings
• Negotiate outcomes and payment/cure timelines where appropriate
• Track hearing outcomes and feed recurring dispute and documentation-gap patterns into internal workflows
• Serve as the primary point of contact for key HOAs in the cluster
• Build relationships to resolve issues quickly and head off escalations before hearings
• Lead or support check-ins with priority HOAs using violation and hearing data
• Act as escalation point for recurring disputes, policy changes, and behavior concerns
• Route changed HOA rules to the Data Governance/Violations Program team so SOPs and Salesforce rules stay current
• Keep local field and leasing teams informed of HOA expectations
• Own escalation and oversight across the full HOA territory in the assigned cluster

Requirements

• Experience in territory account management, indirect/channel partner management, or outside relationship management
• Comfortable driving outcomes through influence and relationships rather than direct authority
• Ability to build trust and rapport quickly across a wide range of personalities and stakeholders
• Track record managing a large, dispersed portfolio of accounts or locations
• Ability to prioritize attention based on performance data
• Confidence representing the company in person at hearings, meetings, or business reviews
• Calm, credible, and solution-focused under pushback
• Strong organizational discipline to track many accounts, cases, and dates simultaneously
• Working comfort with Salesforce or similar CRM/account-management tools
• HOA, property management, or community association experience is a plus, not required

Core Competencies

Demonstrates expertise in territory account management and relationship building, with a strong ability to influence outcomes and manage multiple accounts effectively. Proficient in tracking performance data and maintaining compliance with HOA standards and regulations.

Highest-signal resume keywords

• Territory Account Management
• Relationship Management
• Salesforce Proficiency
• HOA Experience
• Organizational Discipline

Soft Skills

• Influencing Outcomes
• Building Trust
• Solution-Focused Approach
• Calm Under Pressure

Industry Keywords

• HOA
• Property Management
• Community Association
• Covenants
• Architectural Standards

Tools & Technologies

• Salesforce
• CRM Tools