HOA General Manager

Pilot Property Management, Inc.; Irvine (CA); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

Work-Life Balance

401(k) Retirement Plan with Company Match

Medical, Dental, and Vision

Paid Time Off (PTO)

Job summary

Keystone Pacific Property Management, LLC is looking for a General Manager to manage HOA operations in Irvine, CA. This full-time role involves overseeing the Board, managing budgets, and leading a dedicated team to enhance community living.

The ideal candidate will have 3+ years of onsite experience, strong communication skills, and a customer-centric mindset. The position offers competitive salary, work-life balance, and various benefits to support personal and professional growth.

Qualifications

• 3+ years of experience as an onsite General Manager.
• Valid Driver’s License and clean MVR required.
• Certification through CAI or CACM is a plus.

Responsibilities

• Oversee day-to-day management operations.
• Prepare annual budget estimates for Board approval.
• Act as liaison between the Board and residents.
• Supervise and direct team members.
• Ensure compliance with policies and laws.

Skills

Excellent oral and written communication

Interpersonal problem-solving

Financial acumen

Project management

Team leadership

Education

High School Diploma or GED

Bachelor’s Degree (preferred)

Job description

General Manager – HOA

Keystone Pacific Property Management, LLC is a prestigious Homeowners Association Management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

Job Summary

Full-time position. The General Manager serves the Board and the overall Association to protect and enhance the value of the collective assets, the perception of the community, and the quality of life for residents. The General Manager is responsible for overseeing day-to-day management operations as well as achieving long-range goals, coordinating and planning service activities in all Association areas, and aiding in formulating and administering organization policies.

Why Join Keystone?

Keystone is dedicated to empowering our team members to improve people’s lives beyond expectations. We provide an excellent level of service to our team members and clients, nurturing talents and supporting contributions in a value-based environment. We foster a culture of open feedback, continuous growth, and personal success. Keystone is officially certified as a Great Place to Work, reflecting our commitment to a positive and supportive work environment where everyone can thrive.

What We Offer

• Competitive Salary
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Savings
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday, Half Days, Early office closure before certain major holidays)

Requirements

Essential Duties and Responsibilities

• Implement Board policy and directives within the scope of the management contract.
• Assist the Board of Directors with strategic planning initiatives.
• Prepare annual budget estimates for Board action and approval; report monthly financial obligations and distribute financial data to Board; develop and administer annual operating and capital budgets in accordance with governing documents, state statutes, and Board policies.
• Prepare schedules and establish priorities for routine and special work projects.
• Administer community functions within the approved budget and advise the Board of significant operational problems or deviations from the management plan.
• Provide regular status updates to the Board on all ongoing projects and obtain Board feedback/approval as necessary.
• Act as liaison between the Board of Directors and residents during execution of established policies and conveyance of resident grievances.
• Analyze financial reports, coordinate input of professional advisors, and implement recommended procedures.
• Facilitate Annual Meetings and Elections.
• Establish priorities, provide advice to the Board concerning major expenditures.
• Supervise expenditures to conform to budget guidelines.
• Establish budget controls and prepare budget recommendations.
• Ensure day-to-day compliance with the Injury and Illness Prevention Program, Hazard Communication Program, and any supplemental programs required by California or federal OSHA.
• Work with subcontractors and Association volunteers to communicate and implement decisions of the Board.
• Prepare minutes and an action-item list following board meetings.
• Delegate and assist in completion of punch-list items as appropriate.
• Create a sense of community through positive service and communication.
• Supervise and direct team members to achieve results; provide guidance and direction to ensure overall departmental success.
• Participate in the hiring process by interviewing potential team members and selecting those who best meet staffing needs; onboard and train new hires.
• Follow all Human Resources policies, including company policies and applicable employment and labor laws; ensure compliance within the team.
• Ensure staff receive required training and attend mandatory meetings.
• Ensure team members have current knowledge of processes and procedures; keep staff informed about policy updates.
• Monitor and develop team member performance, including supervision, scheduling, planning, employee engagement, and retention.
• Provide regular feedback, coaching, and performance evaluations; administer disciplinary actions when needed.
• Make merit decisions within budget and/or established guidelines; review, monitor, and approve timecards for accuracy.
• Practice and adhere to Keystone’s Core Values, Mission, and Vision.
• Perform any additional job duties as required.

Qualification Requirements

• Valid Driver’s License and clean MVR.
• Reliable transportation and ability to drive to and from communities.
• Knowledge of landscape and maintenance issues; ability to guide contractors and vendors.
• Certification through CAI or CACM.
• Excellent oral and written communication and listening skills.
• Interpersonal problem-solving and conflict-management skills.
• Excellent financial acumen and budgeting skills.
• Proficient in project management and organizational skills.
• Effective influencing and relationship-building skills.
• Accountable and holds others accountable.
• Customer-centric and servant-leadership mindset.
• Responsive and follows through on tasks through successful completion.
• Demonstrated abilities in leading, coaching, motivating, and developing a high-performing team.
• Resilient, able to meet challenges and deadlines.
• Verifiable references.
• Pass background check.

Education and Experience

• 3+ years of experience as an onsite General Manager.
• 3+ years of experience as a supervisor.
• High School Diploma or GED required.
• Bachelor’s Degree preferred.

Work Environment

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Typical office environment with low-level noise exposure.
• Ability to sit, stand, and operate business equipment.

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to [e-mail] for assistance. Please include a description of your requested accommodation, your name, and contact information. This email address is not for general employment inquiries.

Keystone Pacific Property Management, LLC is an equal-opportunity employer. All applicants will be subject to a Background and MVR Check.

Salary: $110,000 - $120,000 annually.