Community Association Manager

Socket.dev; Carlsbad (CA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive Salary

Hybrid and Flexible working arrang.*

Work-Life Balance

Career Growth

Training and mentorship

Educational support

Cell Phone Stipend

Mileage Reimbursement

Medical (HMO and PPO)

Flexible Spending Account

Pet Insurance

Pre-Paid Legal

Employer Paid Basic Life/AD&D

Voluntary Life and Short-Term DI

Employee Assistance Program

401(k) with company match

Financial and Health/Wellness Edu.

Paid Time Off

12 Paid Holidays

Job summary

Keystone Pacific Property Management, LLC is seeking an experienced Community Association Manager to join our team in Carlsbad, CA. The role focuses on managing multiple community associations, delivering exceptional client service, and maintaining high satisfaction and retention across homeowners and boards.

You will lead board meetings, coordinate with vendors, and oversee budgets while aligning with Keystone’s values and growth opportunities.

Qualifications

• Must have 3 to 4 years of experience in an HOA management role.
• 2 to 3 years of experience in customer service.
• CAI or CACM Certification(s) a plus.
• Bachelor’s Degree preferred; high school diploma required.

Responsibilities

• Manages all operations for a portfolio of community associations.
• Provides leadership and consulting with clients on best practices for management and oversight.
• Runs monthly, bimonthly, quarterly, and annual Board Meetings.
• Works with Board of Directors, vendors, contractors, and homeowners.
• Meets with associations 1-2 times a week.
• Manages and assists in special projects.
• Creates budgets and manages financials.
• Complies with company policies and procedures.
• Ensures client satisfaction and account retention.

Skills

HOA management

Customer service

Leadership

Budgeting

Communication

MS Office

Education

Bachelor’s Degree preferred

High School Diploma or GED required

Tools

MS Office

HOA software

TEAMS

Job description

Description

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities, and master-planned community associations.

We have excellent opportunities for experienced Community Association Managers to join our amazing team in our regional office in Carlsbad. If you are looking to work in a collaborative and supportive environment with an opportunity for continuous growth and development. Please continue reading below to learn more!

Summary

Manages a portfolio of community associations. Provides excellent customer service while interacting with internal and external customers, including homeowners, board members, committee members, and vendors. Must maintain client satisfaction and account retention.

Why Join Keystone?

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and reward those who exceed expectations. We foster a culture of open feedback and continuous growth.

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for Career Growth
• Training and mentorship from successful leaders in the HOA industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Essential Job Duties and Responsibilities

• Manages all operations for a portfolio of community associations.
• Provides leadership and consulting with our clients on best practices with regard to the management and oversight of their community.
• Manages and runs monthly, bimonthly, quarterly, and annual Board Meetings.
• Works extensively with the Board of Directors, vendors, contractors, and homeowners within the various communities.
• Meet with Associations 1-2 times a week.
• Manages and assists in special projects.
• Creates budgets and manages financials.
• Complies with company policies and procedures.
• Responsible for Client Satisfaction and Account Retention.
• Practices and adheres to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

Requirements

Qualification Requirements

• Must possess a valid Driver’s License and maintain a clean MVR.
• Must have reliable transportation and the ability to drive to and from communities.
• Must be able to attend and participate in night meetings.
• Strong knowledge of the HOA industry.
• Excellent client service orientation. Responsive, follows up, and closes the loop with clients.
• Strong computer skills. Proficient in MS Office, TEAMS, Outlook, Word, Excel, PowerPoint, and HOA software experience
• Strong attention to detail.
• Ability to maintain a positive attitude.
• Possess strong leadership and collaboration skills.
• Excellent interpersonal, influencing, and relationship-building skills.
• Strong verbal and written communication.
• Effective organizational and time management skills. Ability to manage multiple tasks and priorities and meet deadlines.
• Demonstrated strengths in working independently and in a team environment.
• Verifiable references.
• Able to pass a background check.

Education and/or Experience

• 3 to 4 years of experience in an HOA management role.
• 2 to 3 years of experience in customer service.
• CAI or CACM Certification(s) a plus.
• Bachelor’s Degree preferred.
• High School Diploma or GED required.

Work Environment

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment.
• Typical office environment with low-level noise exposure.

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look on what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to [e-mail] for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background and MVR Check.