HOA Customer & Operations Specialist

Lifetime HOA Management; San Antonio (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Company-Paid Life Insurance

Voluntary Supplemental Benefits

Paid Time Off (PTO)

Paid Holidays

401(k) Retirement Plan with Company-M:

Job summary

Lifetime HOA Management is seeking an Operations Specialist / Customer Service Specialist to join our in-office team in San Antonio, Texas. This full-time, hourly role starts at $18.00 per hour and offers a gateway to a rewarding career with a growing company, serving homeowners and clients with friendly, knowledgeable support.

You will handle inquiries, resolve issues, and provide solutions via phone, email, and in-person interactions, maintaining accurate records and contributing to a positive

Qualifications

• Minimum high school diploma or equivalent.
• Proven experience in customer service.
• Excellent communication and problem-solving skills.
• Ability to handle difficult customers with patience and professionalism.

Responsibilities

• Answer incoming customer calls, address inquiries, troubleshoot problems and provide solutions.
• Assist customers walking in by answering questions and resolving concerns.
• Answer emails and draft professional correspondence in a timely manner.
• Log customer interactions and transactions accurately in the system.
• Collaborate with Managers, other CSRs, and Finance to improve service.

Skills

Verbal & written communication

Customer service

Problem-solving

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Associate's degree or higher preferred

Tools

Phone systems

Customer service software

CRM software

Job description

Lifetime HOA Management is seeking an Operations Specialist / Customer Service Specialist to join our in-office team in San Antonio, Texas. This full-time, hourly role starts at $18.00 per hour and offers a gateway to a rewarding career with a growing company, serving homeowners and clients with friendly, knowledgeable support.

You will handle inquiries, resolve issues, and provide solutions via phone, email, and in-person interactions, maintaining accurate records and contributing to a positive