HOA Coordinator

4rahlp1 American Homes 4 Rent, L.P.; Las Vegas (NV); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Employee stock purchase plan

Tuition reimbursement

9 paid holidays

Paid time off (PTO)

Job summary

American Homes 4 Rent, LP in Las Vegas, NV seeks an HOA Coordinator to manage HOA and City Code violations, assessments, and related correspondence for our portfolio of homes. Responsibilities include auditing accounts, handling inquiries, creating work orders, and coordinating with tenants and internal teams to resolve issues while maintaining confidentiality and meeting deadlines.

This role offers a collaborative environment with opportunities to improve processes and contribute to our

Qualifications

• High school diploma or GED required or equivalent experience.
• Experience with HOA or property management a plus.
• Proficiency with Microsoft Office and CRM systems is required.

Responsibilities

• Audit HOA assessment accounts for timely payments.
• Process HOA and City Code inquiries for resolution.
• Create work orders to resolve HOA and City Code violations.
• Dispute fines with HOAs and municipalities and process related payments.
• Communicate violations with tenants and stakeholders.
• Complete ARC forms and address liens and attorney letters.

Skills

Verbal communication

Written communication

Problem solving

Time management

Attention to detail

Customer service

Team player

Confidentiality

Process improvement

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Dynamics CRM

Yardi

Microsoft Office

Job description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. Join our team as an HOA Coordinator, a key role in managing HOA and City Code Violations, HOA Assessments, Correspondence Intake, and various Escalation items related to HOA matters. The responsibilities may be assigned in whole or in part based on departmental needs.

Responsibilities

• Conduct annual or as-needed audits of assigned portfolio HOA assessment accounts, ensuring timely payment of HOA account balances in line with assessed amounts.
• Address and process HOA and City Code related inquiries for resolution.
• Create work orders to resolve HOA and City Code violations.
• Handle daily mail and other correspondence items related to HOA matters from the associations where company homes are located. This includes daily scanning and classification of received correspondence.
• Dispute contested fines with HOAs and municipalities; process payments regarding HOA and city code warnings, hearings, and fines violations; make payments as appropriate.
• Communicate violations with tenants and discuss violations for unoccupied homes with internal stakeholders.
• Complete Architectural Change (ARC) forms for HOAs and address liens and attorney letters related to HOA and City Code violations.

Requirements

• High School diploma or GED is strongly preferred or equivalent experience.
• Bachelor’s Degree preferred.
• Prior HOA experience is a plus.
• Experience with Microsoft CRM Dynamics and Yardi is beneficial.
• Prior experience in Customer Service is a plus.
• Proficiency in Microsoft Office (Word, Outlook, and Excel) is necessary.
• Excellent verbal and written communication, problem-solving, planning, and analysis skills are required.
• Strong relationship management, organizing, and customer service skills are needed.
• Candidates should be capable of maintaining confidentiality and meeting multiple deadlines.
• The capacity to implement process improvement changes is important.
• Candidates should be able to work in a team environment and adapt to changes.
• Attention to detail is essential.

Compensation

The anticipated pay range/scale for this position is $19.17 to $23.00 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation

This position is not bonus-eligible.

Perks and Benefits

• Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program.
• The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice.

American Homes 4 Rent, LP (“AMH”) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, marital status, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. AMH provides reasonable accommodations to qualified individuals with disabilities. To request an accommodation, email [e-mail]. Know your rights. In addition to federal law requirements, AMH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AMH participates in the E-Verify program. Learn more about E-Verify. Illinois Privacy Notice: IL E-Verify Notice. Information regarding our collection and use of your personal information can be found here. CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found here. Background check required. AMH will consider for employment qualified applicants with arrest or conviction records in accordance with all applicable federal, state, and local laws, which may include the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.