HOA Concierge & Resident Experience Lead

Invitation Homes; Dallas (TX); On-site; USD 24,796 - 42,705; Full time

Benefits offered by this job

Annual bonus

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company matching

Paid time off

Casual dress environment

Job summary

Invitation Homes is seeking an HOA Customer Service Representative to act as the primary liaison between residents, HOAs and internal teams. You will resolve HOA issues promptly and support compliance processes through proactive communication.

You will review dashboards, guide residents on HOA expectations and deadlines, and record progress in Salesforce. Strong MS Office and Yardi experience are preferred.

Qualifications

• High School diploma or GED required.
• 4+ years of customer service and/or HOA/property management experience.
• (4) year degree or (4) years in property management preferred.
• Property management experience preferred.
• Yardi knowledge preferred.
• Proficiency in Microsoft Office applications.
• Strong written and verbal communication skills.
• Familiarity with federal fair housing laws and local housing provisions.

Responsibilities

• Serve as primary liaison between residents, HOAs, and internal teams.
• Review dashboards to identify required actions and prevent delays.
• Guide residents on HOA expectations and deadlines, collect documentation, record progress in Salesforce.
• Manage HOA-required tenant registrations and applications with internal teams.
• Coordinate resolutions that meet HOA expectations and address property concerns.
• Maintain relationships with HOAs and management companies and support steps with Compliance and Leasing teams.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Problem solving

Education

High School Diploma/GED

4-year degree preferred

Tools

Yardi

Salesforce

Microsoft Office

Job description

Invitation Homes is seeking an HOA Customer Service Representative to act as the primary liaison between residents, HOAs and internal teams. You will resolve HOA issues promptly and support compliance processes through proactive communication.

You will review dashboards, guide residents on HOA expectations and deadlines, and record progress in Salesforce. Strong MS Office and Yardi experience are preferred.