HOA Community Services Administrator

AMH; Nevada; On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement program

9 paid holidays per year

PTO accrual 0.0577 hours per hour up %

Job summary

AMH is seeking an HOA Community Services Administrator to manage day-to-day HOA operations, including account creation, payments, audits, and violation resolution. You will interpret HOA documents and communicate updates to stakeholders, while coordinating with boards and internal teams.

Requirements include a high school diploma, 2+ years HOA experience, CAM license preferred, and proficiency in Microsoft Dynamics and Yardi.

Qualifications

• High school diploma or GED required.
• Bachelor’s Degree in Business Management, Real Estate, and/or related field preferred.
• Minimum 2 years direct HOA experience required.
• CAM license preferred.
• Microsoft CRM Dynamics and Yardi experience preferred.
• Intermediate proficiency in Microsoft Office (Word, Outlook, and Excel) required.

Responsibilities

• Tracks new and developed properties in AMH communities and reviews related data.
• Monitors development, amendment review, and dissemination of governing documents.
• Participates in HOA Board meetings and related discussions on community management.
• Oversees HOA property accounts to ensure assessments and fees are in good standing.
• Coordinates inspections, HOA applications, and payment of fines and fees.
• Provides reports to regional and legal teams as needed.

Skills

Verbal communication

Written communication

Problem solving

Planning & analysis

Education

Bachelor’s Degree in Business Management or Real Estate

CAM License preferred

Tools

Microsoft CRM Dynamics

Yardi

Job description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.The HOA Community Services Administrator is responsible for the day-to-day HOA management tasks providing operational support to homeowner associations. Responsibilities include new property HOA account creation, scheduling payments, completing audits, resolving violations, review of amendments and ballots, and review of leasing and rental restrictions. Provides department assistance and support as needed. Reviews and interprets HOA documents and proposed amendments, communicates complex updates in a clear and actionable manner, and advises stakeholders on changes that may impact business operations.Responsibilities:Tracks new and developed properties in AMH communities which includes reviewing data related to community size and common area elements to accurately track property accounts.Monitors the development, amendment review, and dissemination of applicable governing documents (e.g., HOA Bylaws, HOA Covenants Conditions & Restrictions, HOA Resolutions, HOA Articles of Incorporation, HOA Rules and Regulations/Policies, etc.). This may include amendment ballot submission, filing of new governing documents, notifying appropriate parties of any changes, etc.Participates in HOA Board meetings, hearings, and business discussions related to community management and/or rules and regulations (e.g., participation as an HOA Board member as a representative of the company).Oversees and administers HOA property accounts to ensure assessments, builder fees, new owner fees, and other operating fees are brought to good standing which may include payment of company contributions to the HOA and HOA Management Fees.Ensures compliance with HOA property accounts to include coordinating inspections, submission of HOA applications, payment of violation fines and related fees, etc.Participates in meetings and briefing sessions with internal stakeholders and may address escalated HOA activity to include overseeing resolution of HOA violations and providing reports to regional and/or legal teams.Requirements:High school diploma or GED requiredBachelor’s Degree in Business Management, Real Estate, and/or related preferredMinimum 2 years direct HOA experience requiredAccount collection experience preferredCommunity Association Manager License (CAM) preferredMicrosoft CRM Dynamics and Yardi experience preferredIntermediate proficiency in Microsoft Office (Word, Outlook, and Excel) requiredExcellent verbal and written communication, problem-solving, planning and analysis skillsStrong relationship management, organizing and customer service skillsMust be able to meet multiple deadlinesMust be able to maintain confidentialityMust be able to implement process improvement changesMust be able to work in a team environmentMust be able to pay close attention to detailsMust be able to adapt and flex to a changing environmentCompensationThe anticipated pay range/scale for this position is $23.19 to $27.83 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.Additional CompensationThis position is not bonus-eligible.Perks and BenefitsEmployees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice.#LI-DNP