HOA Community Manager: Customer Experience & Governance

CCMC; Garland (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401k matching

Parental leave

Training support

Job summary

Alamo Management Group in Texas seeks a dedicated Community Manager to oversee a 2,500–3,000 home portfolio, work with the Board of Directors, manage vendors, and maintain records and portals. The role emphasizes customer service, conflict resolution, and financial duties such as budgeting and newsletters.

Ideal candidates have a high school diploma, 3 years in customer service, and a valid driver’s license; industry experience preferred but not required.

Qualifications

• Education: High school or equivalent
• Experience: Customer service- 3 years
• License/Certification: Driver's License

Responsibilities

• Effectively manage a portfolio of 2,500–3,000 homes.
• Work directly with the BOD of each community; advise on decisions and best practices.
• Attend BOD meetings and implement BOD decisions.
• Manage all vendors within each community and ensure contractual obligations are met.
• Design and prepare Request for Proposals (RFPs).
• Perform site inspections on a regular basis.
• Draft and keep all community records; keep association files organized on server.
• Update portals and send monthly newsletters; handle Eblast communications.

Skills

Customer service

Vendor management

Project management

Public speaking

Conflict resolution

Budgeting

Financial literacy

Education

High school diploma or equivalent

Job description

Alamo Management Group in Texas seeks a dedicated Community Manager to oversee a 2,500–3,000 home portfolio, work with the Board of Directors, manage vendors, and maintain records and portals. The role emphasizes customer service, conflict resolution, and financial duties such as budgeting and newsletters.

Ideal candidates have a high school diploma, 3 years in customer service, and a valid driver’s license; industry experience preferred but not required.