HM Sales Advisor Seasonal

H&M; Joliet (IL); On-site; USD 17,616 - 25,089; Part time

Benefits offered by this job

Health insurance

Employee discount

Wellness and family support programs

Paid leave

Community day

Job summary

H&M is looking for a Sales Advisor in Joliet, Illinois, to deliver exceptional customer service and assist customers throughout their shopping experience. You will provide guidance on fashion trends, promote products, and ensure a clean and welcoming store environment.

The ideal candidate is passionate about fashion, has experience in customer service or sales, and enjoys working collaboratively. H&M offers competitive hourly compensation, comprehensive benefits, and opportunities for personal growth and inclusion.

Qualifications

• Must be communicative, creative, curious, flexible, decisive, and motivated.
• Enjoy working in a dynamic and collaborative environment.
• Has prior customer service experience in fashion or retail.

Responsibilities

• Provide excellent customer service and guide customers through the store.
• Engage with customers to promote products and services.
• Support garment care, presentation, and maintain a clean sales floor.

Skills

Passionate about fashion

Customer service experience

Sales experience

Communication skills

Job description

About the Role

As a Sales Advisor, you’ll provide excellent customer service, welcome and guide customers throughout the store, sell products, and offer fashion guidance. You’ll also support garment care, presentation, and maintain a clean and tidy sales floor.

A Day in the Life

A typical day includes customer sales, training, and store operations.

Responsibilities

• Provide excellent customer service and guide customers through the store and OMNI experience.
• Engage and have conversations with customers to provide exceptional service.
• Guide customers through fashion trends, stories, and products across all areas of the store.
• Effectively promote and sell our products to customers.
• Actively promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Support commercial or operational actions to reach sales targets with the store management team.
• Keep up‑to‑date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Use product and fashion knowledge to share relevant information with customers.
• Retain and share service, fashion, and store operations knowledge with colleagues.
• Follow all procedures, routines, and legal requirements in all areas of the store.
• Give and receive feedback with colleagues to learn, develop, and support each other.
• Participate in onboarding, introduction processes, and relevant training and courses.
• Complete the full garment cycle from unpacking and refill to steaming and ensuring good garment care.
• Operate fitting room and checkout areas according to best practice and processes.
• Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms).
• Support garment presentation, execution, and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines.
• Maintain good stock levels with replenishment routines on the sales floor.
• Maintain and follow best practice for any in‑store OMNI services and in‑store tech services/tools.
• Support opening and closing of the store.
• Follow all H&S guidelines and legal requirements applicable to the role and responsibilities.

Qualifications

• Passionate about fashion and everything created in‑store.
• Motivated by delivering a great customer experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Has sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or other service‑related industries.

Benefits

• We value diverse backgrounds and promote an inclusive culture.
• Guided by our 7 unique values that have driven our success for over 75 years.
• Access to Colleague Resource Groups (CRGs) for community and networking.
• Inclusive environment where you’re encouraged to be yourself.
• Global talent community for career growth and aspirations.
• Comprehensive benefits: health insurance, wellness and family support programs, company match retirement plan, paid leave, paid time off, and community day.
• Employee discount at H&M, Other Stories, and COS.

Job Status & Compensation

Job Status: Hourly, Non‑Exempt

EEOC Code: SLS

Compensation: $15.50 per hour

Inclusion & Diversity

H&M is committed to creating and maintaining an inclusive, diverse, and equitable workplace. Our teams consist of a variety of people who share and combine knowledge, experience, and ideas to positively impact how we relate to colleagues and customers worldwide.

EEO Accommodation

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact https://hm.ethicspoint.com.

*This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.