Part-time Sales Advisor

Cbl/Westmoreland LP; Town of Westmoreland (NY); On-site; Part time

Benefits offered by this job

Employee discount

Health insurance

401k company match

Flexible leave programs

Job summary

A leading global fashion retailer is hiring a Sales Advisor in Town of Westmoreland to enhance customer experiences and drive sales. The ideal candidate will be passionate about fashion, possess strong communication skills, and have experience in customer service, ideally in retail. Responsibilities include guiding customers, promoting fashion trends, and ensuring store presentation. This dynamic role requires collaboration within a team, contributing to a vibrant shopping environment, while upholding the company's values of inclusion and self-expression.

Qualifications

• Experience working in customer service within fashion or retail environments.
• Passion for fashion and excellent interpersonal skills.
• Ability to engage and assist customers effectively.

Responsibilities

• Provide excellent customer service and guide customers through the store.
• Promote fashion trends and assist with product information.
• Maintain a clean and tidy sales floor and stockroom.

Skills

Customer service

Fashion knowledge

Sales experience

Communication

Job description

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in fashion, a world with one ultimate goal: to unleash your self‑expression. As an H&M colleague you’ll be encouraged to be yourself and pursue new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true. Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.

About the Role

As a Sales Advisor you’ll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You’ll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You’ll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

• Customer Sales & Profit
  • Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service.
  • Willingness to engage and have conversations with customers to provide excellent service.
  • Guide customers through our fashion trends, stories & products in all areas of the store.
  • Ability to effectively promote and sell our products to customers.
  • Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives.
  • Represent yourself and the H&M brand positively during all customer interactions.
  • Support with commercial or operational actions to reach sales targets with store management team.
• Fashion & Trend Awareness
  • Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
  • Use your product & fashion knowledge to share relevant information to customers.
• Team & Development
  • Retain and share your service, fashion and store operations knowledge and skills with colleagues.
  • Follow all procedures, routines, and legal requirements in all areas of the store.
  • Give & receive feedback with your colleagues to learn, develop & support each other.
  • Participate in relevant available onboarding, introduction processes & trainings and courses relevant for your role & future development.
• Retail Operations / Visual & Commercial Execution
  • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
  • Operate fitting room and checkout areas according to best practice & processes.
  • Contribute to a clean and tidy sales floor and back of house (including stockrooms).
  • Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
  • Ensure good stock levels with replenishment routines on sales floor.
  • Upkeep & follow best practice for any in‑store OMNI Services & in‑store tech services/tools, e.g., Instore Care App, Click & Collect, Smart Store etc.
  • Support with opening and closing of the store.
  • Follow all H&M guidelines and legal requirements applicable to role and responsibilities.

Who You Are

• Passionate about fashion and everything we create in‑store.
• Motivated by giving customers a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Have sales experience working in a dynamic and collaborative environment that you can apply to your role.
• Experience working with customer service in fashion, retail or other service‑related industries.

Why You’ll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We pride ourselves on being a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
• We are an inclusive company where you’re encouraged to be yourself at work.
• You will have access to a large global talent community, where career growth and aspirations have no limits.
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community.
• You’ll be able to express your personal style with our employee discount at H&M & Other Stories.

• *This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties, responsibilities assigned for this job at the company’s discretion.
* **H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. EEOC Code: To be determined by Compensation
Pay Status: To be determined by Compensation

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.