Hive Operations Technician: NOC & Field Support

Beewise; San Ramon (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Beewise in San Ramon, CA is seeking a Hive Operations Technician to join our Network Operations Center team. You will monitor hive performance, process alerts, and close cases using the Technician App, ensuring timely resolution in a high-tech environment.

This role is operations-focused, suited for someone early in their career who enjoys structured workflows, dashboards, and coordinating with cross-border teams in a growing agri-tech company.

Qualifications

• 1–3 years of experience in operations, administrative support, case handling, or dispatch coordination
• Strong attention to detail and consistency in following processes
• Good written and verbal communication skills (English)
• Comfortable working with dashboards, ticketing systems, or workflow tools

Responsibilities

• Monitor hive performance and system alerts via dashboards and automation tools
• Close cases by following established workflows and processes
• Assign service tickets for field technicians with accurate details and priority levels
• Keep detailed records of activity and elevate issues when necessary
• Support daily operations in coordination with U.S. and Israel-based teams
• Use the technician app to review camera feeds and interact with robotic hive systems
• Occasionally support demo machines as part of technical showcases
• Participate occasionally in field team activities to support on-site efforts

Skills

Operations coordination

Dashboards

Ticketing systems

Communication skills

Tools

Ticketing systems

Dashboard tools

Job description

Beewise in San Ramon, CA is seeking a Hive Operations Technician to join our Network Operations Center team. You will monitor hive performance, process alerts, and close cases using the Technician App, ensuring timely resolution in a high-tech environment.

This role is operations-focused, suited for someone early in their career who enjoys structured workflows, dashboards, and coordinating with cross-border teams in a growing agri-tech company.