Hive Operations Technician (In-Office, San Ramon)

Beewise; San Ramon (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Beewise in San Ramon, CA is seeking a Hive Operations Technician to join our Network Operations Center team. You will monitor hive performance, process alerts, and close cases using the Technician App, ensuring timely resolution in a high-tech environment.

This role is operations-focused, suited for someone early in their career who enjoys structured workflows, dashboards, and coordinating with cross-border teams in a growing agri-tech company.

Qualifications

• 1–3 years of experience in operations, administrative support, case handling, or dispatch coordination
• Strong attention to detail and consistency in following processes
• Good written and verbal communication skills (English)
• Comfortable working with dashboards, ticketing systems, or workflow tools

Responsibilities

• Monitor hive performance and system alerts via dashboards and automation tools
• Close cases by following established workflows and processes
• Assign service tickets for field technicians with accurate details and priority levels
• Keep detailed records of activity and elevate issues when necessary
• Support daily operations in coordination with U.S. and Israel-based teams
• Use the technician app to review camera feeds and interact with robotic hive systems
• Occasionally support demo machines as part of technical showcases
• Participate occasionally in field team activities to support on-site efforts

Skills

Operations coordination

Dashboards

Ticketing systems

Communication skills

Tools

Ticketing systems

Dashboard tools

Job description

About Beewise

At Beewise, we develop and operate autonomous robotic beehives that actively protect and support bee colonies — enabling sustainable pollination and revolutionizing agri-tech.

We combine robotics, AI, and environmental tech to bring precision to the heart of nature.

Our operations are expanding rapidly in the U.S., and we’re building a growing support team to ensure continuous monitoring, service, and performance across our hive network. This is an exciting time to join a developing operation with globalimpact, where your contributions shape real-world results.

About the Role

We’re looking for an Hive Operations Technician to join our Network Operations Center (NOC) team. In this role, you’ll monitor and process case alerts from our robotic hives, ensuring cases are closed quickly and accurately using the Technician App.

This is primarily an operations role — task-focused and detail-driven — and is ideal for someone early in their career who enjoys following structured workflows, working with dashboards, and supporting a high-tech mission in a steady, consistent way.

Much of the work involves using our technician app — reviewing camera feeds inside the hives, moving machine axes, and interacting with the system. While the role is mainly in-office, there may be occasional opportunities to join the field team for hands-on efforts, so being open to occasional fieldwork is a plus.

This position is based in our San Ramon, California office

What You’ll Do

• Monitor hive performance and system alerts via dashboards and automation tools
• Close cases by following established workflows and processes
• Assign service tickets for field technicians with accurate details and priority levels
• Keep detailed records of activity and elevate issues when necessary
• Support daily operations in coordination with U.S. and Israel-based teams
• Use the technician app to review camera feeds and interact with robotic hive systems
• Occasionally support demo machines as part of technical showcases
• Participate occasionally in field team activities to support on-site efforts

What We’re Looking For

• 1–3 years of experience in operations, administrative support, case handling, or dispatch coordination
• Strong attention to detail and consistency in following processes
• Good written and verbal communication skills (English)
• Comfortable working with dashboards, ticketing systems, or workflow tools
• Enjoys working in a screen-based environment and has a technical/gamer mindset
• Self-motivated and reliable with strong follow-through
• Flexible to adjust hours when needed to align with field operations·
• Open to occasional fieldwork to support team efforts
• (Nice to have) Experience in agri-tech, robotics, automation, IoT, or beekeeping

Location & Work Environment

• San Ramon, California (in-office)
• Work closely with U.S. and Israel-based teams in a dynamic, scaling international environment