HIV Client Advocate

Parkland Health and Hospital System (PHHS); Dallas (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Parkland Health and Hospital System seeks a dedicated HIV Care Coordinator to assess, plan, implement and coordinate care for people living with HIV, helping them access Parkland and community services for linkage and retention in care.

The role emphasizes patient education, counseling, advocacy, and collaboration with the healthcare team to support families and address social determinants affecting HIV care.

Qualifications

• Excellent interpersonal skills and ability to communicate with diverse populations.
• Patient-centered/patient-valued care approach and cultural sensitivity.
• Basic medical knowledge of disease processes and human services.

Responsibilities

• Assists, educates and guides HIV-infected patients regarding Parkland and community programs.
• Serves as a resource for newly diagnosed and follow-up cases to provide HIV counseling and referrals.
• Provides information and recommendations on non-health care issues affecting patients and families.
• Supports medical staff with timely, accurate information to address client needs.
• Acts as liaison and patient advocate to reduce conflicts and address stated and unstated needs.
• Maintains HIV-related medical knowledge and collaborates with healthcare teams.
• Represents client advocacy in case conferencing and supports patient group sessions.

Skills

Bilingual

Interpersonal skills

Patient-centered care

Cultural sensitivity

Medical knowledge

Education

High School Diploma or equivalent

Job description

Location: Moody Outpatient Center

Primary Purpose

Assesses, plans, implements and coordinates care for people living with HIV to assist, serve and identify their medical and psychosocial needs for linkage and retention in to care.

MINIMUM SPECIFICATIONS

Education

• High Diploma or equivalent.

Experience

• One year of terminal illness related care or counseling experience required.

Skills or Special Abilities

• May be required to be bi-lingual.
• Must have excellent interpersonal skills and be able to communicate effectively with all cultural, ethnic, national and socio-economic levels.
• Must be able to demonstrate patient centered/patient valued behaviors.
• Must demonstrate a medical knowledge of disease process; general knowledge of human services; and be culturally sensitive.

Responsibilities

Assists, educates and guides HIV infected patients, ensuring they are aware and informed of Parkland and community service programs to support patients and their families.

Serves as a resource for newly diagnosed and follow up cases to provide HIV counseling and refer patient to psychosocial agencies.

Assists with patients' needs outside the clinic setting, as a resource to clients as well as their families by providing information and recommendations on non-health care issues that require answers.

Serves as a resource to the medical staff by providing timely and accurate information in support of client needs.

Serves as liaison and patient advocate to reduce patient conflicts as well as assist their stated and unstated needs.

Maintains medical knowledge of HIV infection issues and new developments in the care of patients with HIV infection.

Maintains and develops working relationships between patients and healthcare team members. Represents client advocacy in case conferencing sessions.

Assists with patient group sessions as assigned.

Requisition ID: 990418