Patient Advocate - Dept. Internal Medicine

Wayne State University; Detroit (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Wayne State University seeks an experienced Patient Advocate in the Internal Medicine department to support patients living with HIV, navigate healthcare systems, and reduce barriers to care. The role involves intake assessments, coordinating services, and collaboration with multidisciplinary teams.

The position emphasizes data entry, counseling, and community outreach, with opportunities to engage in advisory boards and events. Bachelor's degree plus HIV-related experience preferred.

Qualifications

• Bachelor's degree in public health, psychology, sociology, counseling or related field; two+ years HIV service experience may substitute.
• Two or more years’ experience in public health or clinical settings providing HIV prevention programs and services.
• Must obtain state-sponsored HIV prevention counseling and testing training within 3 months of hire.
• Must complete a state-sponsored health insurance enrollment training within 3 months of hire.

Responsibilities

• Provide intake and bio-psychosocial assessments to connect clients with services.
• Coordinate HIV case management to ensure access to community services.
• Conduct follow-ups via in-person, phone, and home visits; provide health education.
• Organize and participate in community advisory board meetings and events.
• Enter data into Care Ware or related databases.
• Provide pre- and post-test counseling and refer for confirmatory testing.
• Assist with outreach activities and crisis intervention.
• Support clinical care teams and navigate healthcare systems for patients living with HIV.

Skills

Customer service

Interpersonal skills

Written communication

Ethical decision making

Organization

Teamwork

LGBTQ care

Education

Bachelor's degree

Two+ years HIV/public health experience

Tools

Microsoft Office

Job description

Patient Advocate - Dept. Internal Medicine

Wayne State University is searching for an experiencedPatient Advocate - Dept. Internal Medicineat its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Essential functions (job duties):

Job Purpose:

The Patient Advocate serves as a member of a multi-disciplinary clinical care team and responsible for providing supportive services to persons living with HIV or those affected by HIV. The Patient Advocate will assist primarily the families of adult and perinatal patients with navigating the health care system to ensure those living with HIV remain in care and works to reduce barriers that may complicate their health and well-being. This position primarily

Essential Functions:

Provide patient with orientation to clinical and supportive services and assist them in assessing needed services by conducting an intake and bio-psychosocial assessments. Conduct Ryan White Client Eligibility verification as required.

Coordinates HIV case management or non-medical case management services to ensure patient has access to full range of needed community services.

Conduct routine monitoring and follow-up with patients through face-to face, phone calls and home visits. Provides Health Education and Risk Reduction strategies to patients. Assist with crisis intervention.

Perform Early Intervention Services and linkage to care. Collaborate and network with community partners, agencies and health organizations supporting HIV services and patient care.

Prepare program reports and enter data into Care Ware or other related database systems.

Provides pre and post-test counseling, obtain specimen for confirmatory testing, refers as appropriate and maintain records for MDHHS.

Organize and engage in community advisory board meetings, support group activities and special events.

Perform other related duties as assigned.

Unique duties:

Qualifications:

Education: Bachelor's degree

Bachelor's degree in public health, psychology, sociology, counseling or related field from an accredited college or university. Two or more years' experience as a test counselor providing Human Immunodeficiency Virus support services to clients may be considered in lieu of a Bachelor's degree.

Experience: Experienced (minimum 2 years of job-related experience)

Two or more years’ experience working in a public health or clinical setting providing HIV prevention programs and services. Must obtain state-sponsored Human Immunodeficiency Virus prevention counseling and testing training/certification within 3 months of hire if needed. Must complete a state-sponsored health insurance enrollment training/certification within 3 months of hire if needed.

Knowledge, Skills and Abilities:

Working knowledge with rules and regulations pertaining to Federal, State and County programs.

Outstanding customer service skills.

Can apply effective interpersonal skills to provide high quality supportive services.

Responds effectively to most sensitive inquiries or complaints.

Self-Directed and able to make ethical decisions.

Well- organized and demonstrates concise writing skills.

Can prioritize, plan work activities as well as adapt to changing conditions.

Ability to work well as a team member within a clinical setting.

Ability to facilitate consumer advisory board meetings, support group sessions or outreach activities.

Ability to participate and execute specific assignments for project site reviews or audits.

Ability to provide services to gay, lesbian, queer, bisexual and transgender clients.

Basic knowledge of Microsoft Office.

Preferred qualifications:

School/College/Division:

H06 - School of Medicine

Primary department:

H0609 - Internal Medicine

Employment type:

• Regular Employee

• Job type: Full Time

• Job category: Staff/Administrative

Funding/salary information:

• Compensation type: Annual Salary

• Hourly rate:

• Salary minimum: TBD

• Salary hire maximum: TBD

Working conditions:

Primarily works within a clinical setting. Exposure to clients with HIV. Travel may be required for patient home visits, outreach assignments, or professional development. Some evening and weekend hours may be required for on-call patient services and special events, as requested.

Job openings:

• Number of openings: 4

• Reposted position: No

• Reposted reason: None (New Requisition)

• Prior posting/requisition number:

Background check requirements:

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.

The university welcomes applications from persons with disabilities and veterans. Wayne State is an equal opportunity employer.