HIV Care Manager

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); On-site; USD 67,000 - 82,000; Full time

Job summary

The Alaska AIDS Assistance Association (Four A’s) is seeking an HIV Care Manager to oversee the day-to-day delivery of case management services in Anchorage, with additional remote staff support. The role emphasizes mentoring, program coordination, and adherence to funding guidelines.

In-person work is required in Anchorage, with training and collaboration across departments. Qualifications include 3+ years in human or social services, supervisory experience, and knowledge of harm reduction and

Qualifications

• Experience in human services, social services, or related field; minimum 3 years direct social services experience.
• Strong communication skills in oral and written form; ability to coordinate with clients, staff and partner agencies.
• Proficient use of computers and basic office equipment; reliable transportation and cell phone.
• Background check and TB test required; valid driver’s license and auto insurance if using a private vehicle.

Responsibilities

• Oversee daily delivery of case management services.
• Train, supervise and evaluate Anchorage-based and remote Case Managers.
• Ensure all services meet funder requirements and state/federal law.
• Act as liaison between clients, case managers, and program directors.
• Attend housing forums and collaborate with community partners.

Skills

Supervisory experience

Case management

Harm reduction

Trauma-informed care

Communication skills

Leadership

Job description

POSITIONTITLE:

HIVCareManagerREPORTS TO:Director of ProgramsSTATUS:Exempt

Location:

Anchorage,in-person

SALARY:

upto$74,500dependentonexperience

JOBSUMMARY

The AlaskanAIDSAssistanceAssociationprovidesa large numberofsupportive servicestopeople living with HIV across the state of Alaska and is supported by the Ryan White Part B funds administered by the State of Alaska. Case Management and housing services are also supported throughfundingfromtheHousingOpportunitiesProgramforPeoplewithAIDS(HOPWA),another federal funding source managed by HUD and administered by the Alaska Housing Finance Corporation. The case management program serves over 250 people across the state each year.

The HIV Care Manager is responsible for oversight of programs that meet the needs of individuals living with HIV and their families. This includes training, support and supervision of three Anchorage-based Case Managers, and two remote Case Managers from a strengths-based perspective,andensuringthatallservicesareprovidedinsupportiveandaffirmingenvironmentand in line with the values of the organization.

TheHIVCareManagercoordinatestheday-to-daydeliveryofcasemanagementservices.

QUALIFICATIONS

EducationandExperience:Experienceinhumanservices,socialservices,orrelatedfieldanda minimum of3 years directexperience in social services. Supervisory experience required. Prefer knowledge of/experience with harm reduction, health disparities, and trauma-informed care.

Communication Skills:

Communicate effectively in oral and written form with clients, family members,agencystaff,otherserviceagencies,andthegeneralpublic;strongactivelisteningskills.

Equipment:

• Abilitytooperateproficientlyapersonalcomputer,faxmachine,printer,andcopier.
• Accesstotransportation.
• Cellphonerequired.

PhysicalRequirements:

• Frequentcommunication-verbalandwritten.
• Frequentsittingand/orstanding.
• Repetitivemovementofhandsandfingers-typingand/orwriting.
• Visuallyorotherwiseidentify,observeandassess.
• Occasionalstooping,kneelingorcrouching.
• Reachwithhandsandarms.
• Usemath/calculations.

CertificationsandClearances:

Validdriver'slicense;proofofautoinsurance(ifusingaprivatevehicle).Federal and State background check (related only to fraud and abuse of vulnerable populations) and TB test.

Knowledge:

• Experience and/or knowledge of training and supervising staff members. Possess knowledgeofcasemanagementandcommunitycollaboration.Preferred:experience/knowledgeof social services available in Anchorage and the Mat-Su.

AccesstoPHI:

WillhaveaccesstoProtectedHealthInformationasoutlinedinFourA’sPrivacy Policies & Procedures.

PrimaryResponsibilities:

• ProvideservicesinaccordancetotheFourA’smissionstatement.
• ResponsibleforadheringtoallpolicyandproceduresasoutlinedintheEmployeeHandbook and other departmental procedure manuals.
• Responsible for the orientation,training, evaluation,and supervisionof IntensiveCaseManagers.
• ResponsibleforfollowinggrantguidelinesfortheRyanWhitePartBandHousing Opportunities for People with AIDS (HOPWA) programs.
• Ensureservicesmeetallrequirementsasoutlinedbythefundingsourceand/orState/Fedlaw.
• Actasaliaisonormediatorbetweencasemanagersandclientswhenneeded.
• Assistwithdata collectionformonthly,quarterly,andannualreports.
• Structureandfacilitateindividualcasemanagersupervisionmeetings
• Attend local and state housing forums/coalitions and network with other affordable housing andhomelessserviceprovidersinthecommunitytoaccessservicesandincreaserecognition of needs of homeless people with HIV.
• ResponsibleforapprovaloffundsforserviceprovisionunderdirectionoftheDirectorofPrograms.
• OverseetheadministrationoftheFourA’sfoodpantry.
• Providedirectionandguidanceofprogram-relatedadministrativetaskstotheRyanWhite Administrative Assistant (this position is supervised by the Director of Programs).
• ResponsibleforunderstandingtherequirementsandprogramservicesoftheAIDSDrug Assistance ProgramandcollaboratingwithADAPstafftomeettheneedsofclientswho need insurance assistance.
• ParticipatesinqualityassuranceactivitiesunderthedirectionoftheDirectorofPrograms.
• Providedirectservicestoclientsonanas-neededbasis.
• Overseeon-siteclienteventsincludingFridayLunch.
• CollaboratewithdevelopmentstafftoensureparticipationofClientResourcesstaffinagency events and development activities.
• Participateinallagency-widetrainingsandinitiatives,includingthoserelatedtoDiversity and Inclusion, LGBTQ+ competency, Harm Reduction, and Trauma-Informed Care.

Non-EssentialJobFunctions

ThisJob Descriptiondoesnot listall of yourjob duties.Occasionally your supervisor might request thatyouperformotherreasonableduties.Reviewofyourperformanceisbasedonyourperformance of the duties listed in this Job Description and these other duties.The Four A’s reserves the right to revise this Job Description at any time.This Job Description is not a contract for employment.

Therefore,eitheryouortheFourA’smayterminatetheemploymentrelationshipatanytime,forany reason, with or without notice, with or without cause.