Hitch Program Operations Specialist

Uhaul; Phoenix (AZ); Presencial; USD 60 000 - 90 000; Tempo integral

Resumo da oferta

U-Haul is seeking a Hitch Program Operations Specialist in Phoenix to manage established operational processes and support merchandising, inventory, reservation platforms, pricing, and field communications to improve product availability and customer experience.

Working with cross-functional teams, the Specialist identifies opportunities, implements changes within authority, and measures results as processes mature and expertise grows.

Responsabilidades

• Retail Merchandising and Hitch Gondola Management: analyze accessory sales and customer purchasing trends; create and maintain planograms and displays; coordinate gondola transitions; improve space utilization.

Descrição da oferta de emprego

United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.

Location:

20 E Thomas Rd, Phoenix, Arizona 85012 United States of America

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

The Hitch Program Operations Specialist manages established operational processes and helps improve U-Haul's Hitch & Towing Accessories Program. The position supports retail merchandising, stocking levels, reservation platforms, pricing implementation, and field communications to improve product availability and the customer experience.

Working with the Program Manager, Inventory, Purchasing, Art, Software Development, and field teams, the Specialist identifies opportunities, recommends solutions, carries out changes within assigned authority, and measures results. Independence and decision-making authority increase as processes are established and sound judgment is demonstrated.

Primary Responsibilities:

Responsibilities include ongoing operational work and periodic improvement projects. Priorities and project timing are established with the Program Manager based on program needs.

Retail Merchandising and Hitch Gondola Management

• Analyze accessory sales and customer purchasing trends to maintain appropriate center product assortments within approved categories.
• Create and maintain planograms, product displays, and supporting field documentation; coordinate signage and materials with Art.
• Gather ordering information and coordinate gondola transitions with Purchasing, Inventory, and field teams; track completion.
• Recommend improvements to product presentation and space utilization; incorporate approved product introductions and discontinuations.

Inventory and Stocking Level Management

• Maintain center hitch and towing accessory stocking levels, including Hitch & Wiring Stocking Levels, within established guidelines.
• Evaluate field requests using sales history, demand, and availability; implement authorized adjustments and coordinate with Inventory and Purchasing.
• Monitor shortages, excess inventory, and sales trends; recommend stocking improvements and measure their effect on availability and inventory efficiency.

Reservation Systems and Customer Experience

• Review hitch reservation platforms, including CSF and UHaul.com, for accuracy, usability, product selection, and availability.
• Document reservation obstacles and missed sales opportunities; recommend improvements to the Program Manager.
• Coordinate issue tracking, testing, and verification with Software Development; evaluate results after approved changes.

Pricing Implementation and Maintenance

• Coordinate implementation of approved U.S. and Canadian retail pricing changes and maintain implementation records.
• Verify pricing accuracy across applicable systems and customer-facing platforms; correct documented discrepancies to approved values within assigned authority.
• Support new product pricing and vendor cost updates; recommend improvements to pricing maintenance and provide analysis for future pricing decisions.

Field Support and Program Communications

• Guide field teams on hitch products, stocking levels, merchandising, ordering procedures, and program policies.
• Prepare and distribute communications about approved product, inventory, pricing, merchandising, procedural, and software updates.
• Maintain program reference materials; identify recurring questions and develop clearer guidance or process improvements.

Reporting and Performance Measurement

• Review sales, inventory, reservation, and operational reports to identify trends and improvement opportunities.
• Track assigned initiatives and coordinate completion across departments; communicate progress, significant changes, and results.
• Work with the Program Manager to establish KPIs, baselines, and appropriate targets for assigned responsibilities and initiatives.
• Measure the results of changes and recommend adjustments.
• Measures may include product availability, merchandising completion and performance, reservation trends, pricing accuracy and timeliness, and recurring field issues.

Decision Making Authority and Accountability:

• The Specialist is expected to use initiative and sound judgment to manage routine work, resolve issues, and implement improvements within established processes and agreed-upon guidelines.
• Authority expands with demonstrated judgment and experience, allowing routine decisions without case-by-case approval.
• Strategic program decisions, final product category choices, vendor relationships, and