[Hiring] Senior Customer Success Manager @Zscaler

Zscaler; United States; Remote; USD 115,000 - 165,000; Full time

Job summary

An established industry player is seeking a Senior Customer Success Manager to enhance customer experiences and drive success. In this role, you'll champion customer needs, ensuring efficient deployments and fostering strong relationships. This innovative firm values collaboration and is dedicated to transforming the cloud into a secure environment for enterprises. Join a dynamic team where your contributions will directly impact customer satisfaction and business growth. If you have a passion for customer success and a background in security technologies, this opportunity is perfect for you!

Qualifications

• 5+ years in customer-facing roles like customer success or technical account management.
• 2+ years knowledge of cloud services, web security, and networking solutions.

Responsibilities

• Own a book of customers and advocate for their needs.
• Work with teams to ensure customer deployments are efficient.
• Run business reviews and serve as a trusted advisor.

Skills

Customer Success Management

Technical Account Management

Solutions Engineering

Cloud Services Architectures

Web-based Security

Networking

Infrastructure Solutions

Tools

SWG

Sandboxing

Firewalls

DLP

VPNs

CASB

MPLS

SD-WAN

WAN Optimization

Job description

Apr 10, 2025 - Zscaler is hiring a remote Senior Customer Success Manager. Salary: $115,500 - $165,000 USD. Location: USA.

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying solutions. We use valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and growth.

We're looking for a Senior Customer Success Manager to join our Customer Success team, reporting to the Manager, Customer Success Management, you'll be responsible for:

• Owning a book of customers, being the advocate and champion of their needs
• Working with cross-functional teams to own and ensure customer deployments are completed quickly and efficiently
• Running monthly and quarterly business reviews and serving as a trusted advisor to ensure business objectives are realized
• Working closely with Sales to identify opportunities for expansion

What We’re Looking for (Minimum Qualifications)

• 5+ years experience in a customer-facing role, (e.g. solutions, customer success, technical account management, or solutions engineering)
• 2+ years of fundamental knowledge of two or more of the following technologies: Cloud Services Architectures & Solutions, Web-based Security, Networking, & Infrastructure Solutions)

What Will Make You Stand Out (Preferred Qualifications)

• A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, VPNs, CASB, etc.
• A background in network transformation technologies such as MPLS, SD-WAN, or WAN Optimization

#LI-Remote

#LI-AA5

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.