Hiring Now! Retail Security Shift Supervisor

Marksman Security; West Allis (WI); On-site; USD 25,000 - 33,000; Full time

Job summary

Marksman Security is seeking a 2nd Shift Security Supervisor in Wisconsin to oversee the 2nd shift security team, manage post coverage, and ensure facility safety protocols are followed. The role emphasizes incident response, EMS coordination, and proper shift handovers.

Ideal candidates have a Wisconsin Guard License, a valid driver’s license, and 3+ years in security with supervisory experience. Strong communication and customer service skills are essential.

Qualifications

• Must be 21 years or older and have a high school diploma or GED.
• Wisconsin Guard License and valid driver’s license required.
• 3+ years of security experience with supervisory or lead responsibilities.
• Experience with CCTV, access control, incident logging software, and MS Office.

Responsibilities

• Direct daily operations of the 2nd shift security guard force, including post assignments and patrols.
• Conduct shift briefings to review watchlists, logs, events, and handovers.
• Perform field inspections to ensure SOP compliance and proper uniforming.
• Review and approve daily activity logs, visitor registries, and incident reports.
• Serve as primary incident commander for breaches, medical emergencies, or alarms.
• Coordinate with local law enforcement and emergency services as needed.
• Oversee visitor management, badging, and vehicle inspection checkpoints.

Skills

Leadership

Communication

Customer service

Multitasking

MS Office

CCTV monitoring

Access control

Education

High school diploma or GED

Criminal justice degree preferred

Tools

CCTV systems

EACS

Incident logging software

MS Office

Job description

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well‑known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

HIRING NOW: Retail Security Shift Supervisor

Pay: $21.00 / hour (Biweekly)

Schedule: 2nd Shift (1500-2300 | Full-Time

Location: Wauwatosa, Wisconsin

Ideal candidates will have previous experience as a security officer, security guard, and/or other safety and protection related fields, including customer service roles.

Position Summary

The 2nd Shift Security Supervisor oversees physical security operations, access control, and incident response during peak evening transition hours. This role manages on‑duty security officers, enforces facility safety protocols, handles emergency escalation, and ensures smooth shift transitions with 1st and 3rd shift teams.

Must have a current valid Wisconsin Security License and have an active driver's license and clean driving record.

Responsibilities

Shift Management & Supervision

• Direct daily operations of the 2nd shift security guard force, including post assignments, patrol routes, and break rotations.
• Conduct shift briefings ("pass-downs") to review active watchlists, visitor logs, facility events, and handovers from the 1st shift.
• Conduct unannounced field inspections to verify security officers are attentive, in full uniform, and following standard operating procedures (SOPs).
• Review and approve daily activity logs, visitor registries, and incident reports generated during the shift.

Incident Response & Emergency Management

• Serve as the primary incident commander on scene for security breaches, medical emergencies, fires, intrusion alarms, or trespassers.
• Coordinate emergency responses with local law enforcement, fire departments, and EMS when necessary.
• Complete detailed incident reports, root‑cause analyses, and liability documentation before the end of the shift.

Access Control & Facility Surveillance

• Oversee visitor management, badging protocols, contractor access, and vehicle inspection checkpoints.
• Monitor CCTV systems, access control software, intrusion detection systems, and fire alarms.
• Manage after‑hours facility lock‑down procedures, secure critical assets, and verify perimeter integrity.

Team Training & Administration

• Train and onboard new security personnel on facility layouts, emergency response plans, customer service, and de‑escalation techniques.
• Monitor officer attendance, manage shift callouts, and authorize overtime to ensure full post coverage.
• Address employee performance issues and participate in formal staff evaluations.

Qualifications

• Must be at least 21 years of age or older
• High school diploma or GED required; associate or bachelor’s degree in criminal justice, safety management, or related fields preferred/not required
• 3+ years of progressive security experience, with at least 1–2 years in a supervisory or lead capacity (retail, corporate, industrial, or commercial setting preferred)
• Valid Wisconsin state driver’s license
• Valid Wisconsin Guard License
• Professional demeanor and appearance
• Proficiency with CCTV monitoring systems, modern electronic access control systems (EACS), digital incident logging software, and basic MS Office
• Must be able to multitask and prioritize assigned tasks
• Strong communication skills (verbal and written)
• Minimum of one year of customer service experience
• Minimum of one year of security experience
• Ability to stand, walk extensive patrols, run during emergencies, and work outdoors in varying weather conditions for the duration of the shift.
• Must be able to pass pre‑employment screening (background and drug)