Hiring CRM Project Manager

The Solution Consulting Fzco

United States

Remote

USD 120,000 - 160,000

Full time

3 days ago

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Job summary

The Solution Consulting FZCO is a Dubai-based Microsoft partner seeking a Project Manager to lead end-to-end Dynamics 365 CRM implementations integrated with Finance & Operations. You will own scope, schedule, budget and quality, and act as the main point of contact for clients and internal stakeholders.

The ideal candidate has delivered D365 F&O projects and understands how sales, service and data flow between CRM and ERP.

Qualifications

8–12 years total IT experience.
At least 4 years as a Project Manager on D365 projects.
Hands-on delivery of 4 full-cycle D365 F&O/AX implementations.

Responsibilities

Plan, execute and close D365 CRM and F&O projects using Sure Step, Success by Design, Agile or hybrid methods.
Define scope, objectives, delivery and success criteria with clients and sponsors.
Maintain detailed project plans, milestones, RAID logs and budgets.
Track progress against schedule and budget; manage changes and costs.
Drive discovery, fit-gap, design, configuration, data migration, integration, testing, training and go-live.
Oversight of hypercare and handover to support teams.

Skills

D365 CRM

F&O architecture

Power Platform

Azure DevOps

Lead-to-Cash

Project management

Education

Bachelor's in Engineering/CS/IT or Business

Tools

MS Project

Jira

Lifecycle Services (LCS)

Job description

Greetings from The Solution Consulting FZCO (TSC)

We are a group of software companies headquartered in Dubai (The Solution Consulting FZCO) and offices in Cochin and Saudi Arabia. The Solution Consulting FZCO (TSC) / D365 Solutions Pvt Ltd is a Microsoft Solution partner organization engaged in implementing Microsoft business solutions (Microsoft Dynamics 365) to different verticals of business. We specialize in implementing Microsoft Dynamics 365 Finance & Operations (F&O) and have recently expanded our practice to Dynamics 365 Business Central (BC).

About the Role

We are looking for a Project Manager to lead end-to-end delivery of Microsoft Dynamics 365 CRM (Customer Engagement) implementations, integrated with Dynamics 365 Finance & Operations (F&O). You will own scope, schedule, budget and quality, and act as the main point of contact for clients and internal stakeholders.

The ideal candidate has delivered D365 F&O projects and understands how sales, service and customer data flow between CRM and the ERP. You will lead cross-functional teams of functional consultants, developers and testers from discovery through go‑live and hypercare.

Key Responsibilities

Project delivery

Plan, execute and close D365 CRM and F&O implementation, upgrade and rollout projects using Microsoft Dynamics Sure Step, Success by Design, Agile or hybrid methods.
Define project scope, objectives, deliverables and success criteria with clients and sponsors.
Build and maintain detailed project plans, milestones, resource plans and RAID logs (risks, assumptions, issues, dependencies).
Track progress against schedule and budget; manage change requests and their impact on cost and timelines.
Drive key phases: discovery, fit-gap analysis, solution design, configuration, data migration, integration, testing (SIT/UAT), training, cutover and go‑live.
Ensure smooth hypercare and handover to support teams after go‑live.

Stakeholder and client management

Act as the primary contact for client sponsors, business process owners and IT teams.
Run steering committee meetings, weekly status reviews and project reporting.
Manage expectations, resolve escalations and keep stakeholders aligned on priorities.
Coordinate with Microsoft, ISV partners and third-party vendors where needed.

Team leadership

Lead and motivate functional consultants, technical consultants, developers and QA, including offshore and onsite teams.
Allocate work, monitor quality and remove blockers.
Mentor team members and support their growth on D365 projects.

Governance and quality

Ensure deliverables meet quality standards, client requirements and Microsoft best practices.
Oversee CRMF&O integration (Dual-write, Power Automate, Azure integration services) and data migration quality.
Maintain project documentation: charters, BRDs, functional design documents, test plans and sign‑offs.
Identify risks early and put mitigation plans in place.

Commercial and business support

Support pre‑sales with effort estimation, solution walkthroughs and proposal inputs.
Monitor project financials, billing milestones and profitability.
Identify opportunities for additional scope or phase 2 work.

Qualifications and experience

Education

Bachelor's degree in Engineering, Computer Science, Information Technology or Business; an MBA is an advantage.

Experience (must have)

8 - 12 years of overall IT experience, including at least 4 years as a Project Manager on Microsoft Dynamics 365 projects.
Hands‑on delivery of at least 4 full-cycle D365 Finance & Operations (or AX 2012) implementations, from discovery to go‑live.
Experience managing D365 CRM / Customer Engagement projects (Sales, Customer Service, Field Service or Marketing).
Working knowledge of F&O modules such as Finance, Supply Chain Management, Procurement, Inventory and Project Management & Accounting.
Experience with CRMF&O integration, Dual-write, data migration and Lifecycle Services (LCS).
Track record of managing projects with budgets of [USD / INR / AED amount] and multi location teams.

Certifications (preferred)

PMP, PRINCE2 or PMI-ACP.
Microsoft certifications such as MB-300 (Core Finance and Operations), MB-210 (Sales) or MB 910 (CRM Fundamentals).
Certified Scrum Master (CSM) or equivalent Agile certification.

Skills required

Technical and domain

Strong understanding of Dynamics 365 CRM and F&O architecture, and of the Power Platform (Power Apps, Power Automate, Power BI).
Familiarity with Azure DevOps for backlog, sprint and release management.
Understanding of business processes such as Lead-to-Cash, Procure-to-Pay, Order-to-Cash and Record-to-Report.
Proficiency with MS Project, Jira or similar planning tools.

Professional

Excellent written and spoken English; Arabic or Hindi is an advantage for regional clients.
Strong stakeholder management, negotiation and conflict-resolution skills.
Structured, detail-oriented and able to manage several priorities under tight deadlines.
Comfortable presenting to senior leadership and client executives.

Nice to have

Experience with D365 rollouts across multiple countries or legal entities, including GCC VAT and India GST localisation.
Exposure to industries such as retail, distribution, manufacturing or professional services.
Experience migrating from Dynamics AX or legacy CRM to D365.

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