[Hiring] Client Success Manager @KOR Financial

KOR Financial; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

KOR Financial is seeking a remote Client Success Manager to enhance client experiences across all phases from pre-sales to relationship management. The ideal candidate has over 4 years of experience in OTC Derivatives or Regulatory Reporting, excellent communication skills, and a client-focused mindset. Join a growing fintech company that values trust, empowerment, and professional growth.

Benefits

Culture of trust and empowerment

Competitive salary

Fully remote work environment

Opportunities aligned with ambitions and skills

Qualifications

• Over 4 years of experience in OTC Derivatives or Regulatory Reporting (preferably vendor or back-office).
• Client-obsessed with a focus on outcomes.
• Excellent communication, analytical, and organizational skills.

Responsibilities

• Serving as the primary contact for client inquiries regarding business, domain, product, and technical issues.
• Driving account growth and expanding revenue through pre-sales and existing client opportunities.
• Defining and optimizing the client lifecycle to improve engagement.

Skills

Communication

Analytical skills

Organizational skills

Job description

May 23, 2025 - KOR Financial is hiring a remote Client Success Manager. Location: Australia.

We're looking for a Client Success Manager to work with our clients across all phases from pre-sales to relationship management to provide them with an amazing and differentiating experience. You'll be part of a scaling company of experts in their fields where you will have a clear focus and ownership space. If you currently work in the OTC Derivatives or Regulatory Reporting industry, think like an owner, thrive in a fast-paced environment, and want to make an immediate and lasting impact - this role is THE role for you.

About us

We are a VC-backed fintech with a live product in the regulatory trade reporting space and a growing list of institutional clients. Our product journey started in the US with expanded services covering Canada, UK, EU, Australia, and Singapore. If you want to join a scale-up that offers growth and ownership, keep reading.

KOR is built on leading-edge cloud technology by industry domain experts and world-class in-house engineering. We're on a mission to innovate B2B trade servicing, starting with regulatory reporting, in time for a global wave of mandated changes affecting all market participants involved in OTC derivatives transactions. We’re solving complex problems by bringing innovative designs and solutions to data utility, quality, and processing inefficiencies, unlocking significant value for clients.

Teamwork and laser focus are central to everything we do at KOR. We believe small, independent teams with deep expertise achieve better results and foster responsibility and career growth. Our mantra is to work humble, work smart, and work together.

Responsibilities of this key role

As a Client Success Manager at KOR, you will be the main point of contact for our clients. We have invested heavily in automation, self-service, and on-demand knowledge to ensure your client interactions are of high value. You will work closely with clients across all seniority levels and collaborate internally to deliver exceptional experiences.

This role requires excellent communication, flexibility, and an enterprising attitude. Your main responsibilities include:

• Serving as the primary contact for client inquiries regarding business, domain, product, and technical issues

• Reviewing, validating, and triaging technical escalations

• Driving account growth

• Expanding revenue through pre-sales and existing client opportunities

• Influencing client lifetime value through increased product adoption, satisfaction, and health scores

• Organizing, contributing to, and participating in KOR working groups as needed

• Defining and optimizing the client lifecycle by implementing programs to improve engagement based on segmentation and fostering a culture of continuous improvement

About you

You are excited to influence client experiences and business outcomes, thrive in collaborative environments, and take ownership of your work. You excel in fast-paced, mission-driven settings and focus on delivering results.

Additionally, you meet the following criteria:

• Over 4 years of experience in OTC Derivatives or Regulatory Reporting (preferably vendor or back-office)

• You are client-obsessed and aim for the best outcomes

• You possess excellent communication, analytical, and organizational skills

At KOR, company culture and fit are vital. We seek an open-minded, humble, driven, and communicative team player to join us.

What we have to offer

• A culture of trust, empowerment, and constructive feedback

• Competitive salary

• Fully remote work environment

• Opportunities aligned with your ambitions and skills

• We value your input—tell us what else is important to you!

We are committed to fostering a balanced relationship, listening to your needs, and supporting your professional growth. If you're eager to grow and want to join a company that values your contributions, this is your chance.